Home » Patient Service Associate, Specialist Outpatient Clinic*

Patient Service Associate, Specialist Outpatient Clinic* at National University Hospital

Position Patient Service Associate, Specialist Outpatient Clinic*
Posted 28 Feb 2026
Expired 30 Mar 2026
Company National University Hospital
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from National University Hospital for the position of Patient Service Associate, Specialist Outpatient Clinic*. If the Patient Service Associate, Specialist Outpatient Clinic* vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at National University Hospital for the position of Patient Service Associate, Specialist Outpatient Clinic* below matches your qualifications.

About Department And Purpose Of The Position
We are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC).
As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.
Key Responsibilities
Counter Assistant
  • Perform registration and screening of patients, with accuracy and no data breach.
  • Ensure accurate billing and timely collection of payment on the same day.
  • Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks
  • Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.

Room Assistant
  • Assist clinicians and/or therapists for a smooth clinic consultation.
  • Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
  • Manage wait time and keep patients updated in a timely manner.
  • Monitor and clear EPIC Work queue on same workday.

Other Duties And Responsibilities
  • Practice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK.
  • Ensure compliance to SOC Operations Standards.
  • Handle patients’ feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
  • Be ready for deployment across all clinics.
  • Engage patients on the use of Self-Service Kiosks and NUHS mobile application.
  • Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
  • Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).
  • Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).

Requirements
  • Minimum “N” Level.
  • Healthcare or service or related industry is preferred but not required.
  • Proficient in computer skills.
  • Team player with good communication and interpersonal skills.
  • Able to multitask and work in a fast-paced environment.

Why Join NUH?
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.
Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.
Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Job Info:

  • Company: National University Hospital
  • Position: Patient Service Associate, Specialist Outpatient Clinic*
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Patient Service Associate, Specialist Outpatient Clinic* at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

THIS JOB POSTING HAS EXPIRED (Over 30 days ago).
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