L1 Application Support Analyst at APAR TECHNOLOGIES PTE. LTD.

Job Description:

Latest job information from APAR TECHNOLOGIES PTE. LTD. for the position of L1 Application Support Analyst. If the L1 Application Support Analyst vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at APAR TECHNOLOGIES PTE. LTD. for the position of L1 Application Support Analyst below matches your qualifications.

• Act as the first line of support for application incidents and service requests via ServiceNow or Jira Service Desk.
• Log, categorize, prioritize, and track incidents following ITIL-based processes while ensuring SLA adherence.
• Provide first-call resolution wherever possible and upscale complex issues to L2/L3 with complete diagnostic details.
• Monitor application health using tools like CloudWatch, Datadog, or Splunk and proactively raise alerts for anomalies.
• Perform initial triage using logs, event viewers, and basic SQL validation to identify root causes.
• Support end users with access issues, workflow guidance, password resets, and application usage queries.
• Collaborate with technical teams during incident bridges, post-incident reviews, and change validation activities.
• Maintain documentation, update knowledge base, and ensure compliance with SOPs, security policies, and ITIL practices.
  EA Number: 11C4879
  Reg. ID : R26161692

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Job Info:

• Company: APAR TECHNOLOGIES PTE. LTD.
• Position: L1 Application Support Analyst
• Work Location: Singapore
• Country: SG

How to Submit an Application:

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