IT Project Manager at User Experience Researchers Pte.Ltd

Job Description:

Latest job information from User Experience Researchers Pte.Ltd for the position of IT Project Manager. If the IT Project Manager vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at User Experience Researchers Pte.Ltd for the position of IT Project Manager below matches your qualifications.

• Manage operational IAM system supporting client HQ staff, school staff, and students in production environment
• Oversee vendor relationships and ensure adherence to service level agreements (SLAs) and system availability objectives (SAO)
• Coordinate service request (SR) processing and prioritization across all user groups
• Manage helpdesk tickets related to IAM system issues and user access requests
• Plan and execute system enhancements and upgrades while maintaining operational stability
• Monitor system performance and vendor deliverables against established SLAs and SAO targets
• Manage System changes/enhancement from requirements gathering through implementation
• Facilitate communication between vendors, internal teams, and stakeholders
• Maintain operational documentation and compliance records

• Minimum 7 years IT project management experience in operational environments
• Strong experience in vendor management and SLA/SAO monitoring
• Experience managing service requests, helpdesk tickets, and enhancement workflows
• Excellent vendor relationship and contract management skills
• Proficiency in project management and service management tools
• Strong analytical skills for performance monitoring and reporting

• Project management certification (PMP or equivalent)
• Knowledge of IAM systems operations and maintenance requirements
• Working experience and handling of large-scale systems (>100,000 users)

Job Info:

• Company: User Experience Researchers Pte.Ltd
• Position: IT Project Manager
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Project Manager at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.