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Client Services Manager at bidfx systems pte. ltd.

Position Client Services Manager
Posted 25 Jun 2026
Expired 25 Jul 2026
Company bidfx systems pte. ltd.
Location Shenton Way | SG
Job Type Full Time

Job Description:

Latest job information from bidfx systems pte. ltd. for the position of Client Services Manager. If the Client Services Manager vacancy in Shenton Way matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at bidfx systems pte. ltd. for the position of Client Services Manager below matches your qualifications.

Responsibilities Ownership

  • The production service is entirely owned by the Client Services team.
  • Responsible for the end-to-end operation of all trading and pricing services.
  • Make critical, real-time decisions and take action to ensure continuous service uptime.
Client Relationship Management
  • Build and nurture strong, trust-based relationships with clients, serving as an advocate for their needs within the company.
  • Collaborate with sales, account management, and integration teams to deliver exceptional 24/6 support coverage.
Incident Management
  • Rapidly assess, prioritize, and resolve incidents while keeping clients informed throughout.
  • Serve as the primary point of contact for clients and internal teams during incidents.
  • Create and maintain timely client-facing service alerts.
  • Actively manage and resolve open incidents, including those of other team members, as needed.
  • Perform regular system health checks to ensure seamless service operation.
  • Coordinate with third-party service providers to resolve incidents and obtain detailed root cause analyses.
Service Operations
  • Work alongside the senior management team to formalise a framework for incident and problem management including impact assessment, root cause analysis and preventative measures
  • Manage application upgrades and deployments for SGX FX’s core trading services.
  • Contribute to continuous service improvement initiatives with a focus on client satisfaction.
  • Configure, implement, and fine-tune monitoring systems to proactively identify potential client impacts.
  • Conduct thorough handovers with remote regions as part of SGX FX’s follow-the-sun support model.
  • Support other duties aligned with our mission to enhance client satisfaction and service excellence.
Requirements
  • Minimum of 5 years’ experience in FX e-trading client support.
  • Detail-oriented with a client-first mindset.
  • Experience driving continuous service improvement as part of a client services function to improve client satisfaction.
  • Ability to tailor communication styles to diverse audiences, combining technical expertise with business acumen.
  • Self-motivated, proactive, and capable of managing incidents effectively under pressure.
  • Excellent organizational, analytical, and problem-solving skills.
  • Experience managing high-profile, tier-1 clients and business-critical applications.
  • Strong aptitude for understanding and addressing client needs, resolving workflow challenges efficiently.

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Job Info:

  • Company: bidfx systems pte. ltd.
  • Position: Client Services Manager
  • Work Location: Shenton Way
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Client Services Manager at the office Shenton Way above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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