G09 - Operations Support Engineer at FPT Asia Pacific Pte Ltd

Job Description:

Latest job information from FPT Asia Pacific Pte Ltd for the position of G09 - Operations Support Engineer. If the G09 - Operations Support Engineer vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at FPT Asia Pacific Pte Ltd for the position of G09 - Operations Support Engineer below matches your qualifications.

Responsibilities:

• Manage the daily operations of cloud-based data sharing platforms, working closely with engineers, developers, and IT teams to maintain high availability, maximize performance, ensure strong security, and deliver a superior user experience
• Develop and implement strategies and processes to enhance the efficiency and performance of the Level One technical support team.
• Investigate and resolve technical issues escalated from Level 1 or reported by users, ensuring timely ticket management and escalating complex problems to higher-level teams as needed.
• Manage incident resolution processes, recommend system improvements to boost availability, and establish new operational procedures to drive continuous improvement.
• Conduct thorough system outage analyses to identify root causes, prevent recurrence, and enhance overall system reliability. Lead continuous improvement initiatives across services and processes.
• Manage core IT service management processes including Performance, Event, Incident, Problem/Escalation, Configuration, and Change Management within an agile framework.
• Define, monitor, and report on Key Performance Indicators (KPIs) and customer-facing service metrics to assess and maintain process health.
• Collaborate closely with internal engineering teams to build monitoring tools that track usage, performance, and costs, aiming to optimize operations and reduce expenses.
• Support the creation of documentation and training materials for internal cross-functional teams and external customers to ensure knowledge sharing and operational consistency.

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years experience managing large-scale IT operations across private, public, or hybrid cloud environments.
• At least 5 years of hands-on experience with AWS cloud platform.
• Expertise in configuring, managing, and troubleshooting Axway API Gateway, including policy creation with Policy Studio, API security, routing, and performance monitoring.
• Proficient in configuring and managing Solace brokers, implementing messaging patterns like publish/subscribe, queues, and request/reply, as well as working with protocols such as MQTT; experienced in troubleshooting and monitoring performance.
• Skilled in managing secure file transfers using protocols like SFTP, HTTP/AP, and cryptographic methods including SLIFT/PGP; experienced in automation, scheduling, monitoring, troubleshooting, and ensuring compliance with security standards; adept at integrating file transfer workflows within enterprise systems.
• Familiarity with DevOps practices, Agile methodologies, and ITIL processes.
• Experience with automation and configuration management tools such as Terraform.
• Knowledge of monitoring platforms including ELK stack (OpenSearch, Elasticsearch, Logstash, Kibana).
• Strong analytical skills with a proven ability to resolve complex technical challenges.
• Excellent stakeholder management and influencing abilities, including vendor relationship management.
• Effective written and verbal communication and presentation skills, capable of engaging professionally at all organizational levels.
• Strong planning, forecasting, and coordination skills with a proactive approach to resource and process management.
• Competent in managing teams, driving process improvements, and generating reports and presentations.
• A collaborative team player with integrity, maturity, honesty, and self-motivation.
• Confident in communicating across diverse cultural backgrounds and organizational levels.

Job Info:

• Company: FPT Asia Pacific Pte Ltd
• Position: G09 - Operations Support Engineer
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information G09 - Operations Support Engineer at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.