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ERP Customer Success Manager at PS Global Consulting

Position ERP Customer Success Manager
Posted 31 May 2026
Expired 30 Jun 2026
Company PS Global Consulting
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from PS Global Consulting for the position of ERP Customer Success Manager. If the ERP Customer Success Manager vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at PS Global Consulting for the position of ERP Customer Success Manager below matches your qualifications.

Overview

As a CSM, you will develop long-term relationships with your portfolio of assigned customers, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using NetSuite. Leveraging this customer knowledge, and your NetSuite expertise, you will provide adoption, industry, and implementation best practices strategies to ensure your customers maximize value from their investment in NetSuite. In addition, you will drive value creation by leading mini-projects and collaborating with Account Managers to identify upsell opportunities, providing solution recommendations to accelerate deal closures and enhance customer growth.

Job Descriptions
  • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all NetSuite activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their NetSuite solution to be realized.
  • Review customer’s current usage of NetSuite to determine if challenges are the result of functionality gaps, implementation/customization gaps or training gaps. Be able to communicate findings with appropriate teams (i.e. Oracle NetSuite Principal team, Account Management, Marketing, Professional Services and Leadership).
  • Identify opportunities for adding greater value applicable to customer’s business strategies.
  • Navigate and advise on efforts related to complex customer requests or projects involving other 3rd party solutions and enterprise systems, escalating for assistance if needed.
  • Drive overall customer satisfaction, additional product adoption and ultimately subscription renewals.
  • Anticipate customers’ requirements and possible challenges – make our customers successful.
  • Identify and assess renewal risks within the customer base.
  • Conduct training sessions with customers to improve the adoption rate.
  • Project Management of proposed change management activities and projects.
Requirements
  • At least 3 years of experience in NetSuite.
  • ERP knowledge and experience is a must.
  • Ability to handle Client Escalations.
  • Should be able to Mentor Juniors.
  • Ability to lead training and demo both internally and externally.
  • Strong analytical skills.
  • Strong communication skills, both verbal and written.
  • Ability to work independently.
  • Ability to liaise with multiple contacts and departments.
  • Multi-tasker.
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Job Info:

  • Company: PS Global Consulting
  • Position: ERP Customer Success Manager
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information ERP Customer Success Manager at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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