| Position | OSPL Investor Hub Customer Service Officer |
| Posted | 04 Aug 2026 |
| Expired | 03 Sep 2026 |
| Company | OCBC Bank |
| Location | Singapore | SG |
| Job Type | Full Time |
Latest job information from OCBC Bank for the position of OSPL Investor Hub Customer Service Officer. If the OSPL Investor Hub Customer Service Officer vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at OCBC Bank for the position of OSPL Investor Hub Customer Service Officer below matches your qualifications.
1. Customer Interaction and Support
· Provide prompt and professional service to customers.
· Handle customer enquiries, complaints and resolving issues relating to the accounts, trades and services efficiently.
· Guide customers on using self-service options such as online trading or mobile apps.
· Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Account Management
· Assist customers with account openings, estate accounts, account closures, share and fund transfers, settlement instructions, maintenance of personal information, trading eligibility requirement such as CAR/CKA/SIP.
· Ensure that all documents and transactions handled over the counter are reviewed with relevant supporting documents, processed accurately and efficiently.
3. Product and Services Knowledge
· Stay informed about OSPL products, services and processes to effectively respond to customers where necessary.
4. Compliance and KYC
· Perform video verification for customers' applications/transactions who are unable to visit Investor Hub.
· Ensure compliance with Group and OSPL policies and procedures and regulatory requirements during customer interactions and transactions.
5. Problem resolution
· Identify and resolve customer complaints or issues in a timely manner.
· Escalate complex issues to appropriate department or management where necessary.
· Follow up on customer requests and ensure timely resolution.
6. Record Keeping
· Maintain accurate records of all customer interactions, transactions and any follow up actions required.
7. Continuous Improvement to services
· Contribute to service excellence by proactively providing feedback and input into improving the service.
· Attend customer service-related trainings to upskill and certification.
8. Team Collaboration
· Work collaboratively with colleagues and other departments to ensure a seamless customer experience.skills.
After reading and understanding the criteria and minimum qualification requirements explained in the job information OSPL Investor Hub Customer Service Officer at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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