Service Delivery Manager

Who are we? Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. Were focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success. At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Heres what our recruitment process looks like: Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you! Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities! Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc. As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidates shoes to ensure they have the best possible experience. We look forward to meeting you! Job description

ABOUT THE JOB

As a Service Delivery Manager, you will operate across three core dimensions: project & operational delivery, team leadership, and performance & service excellence.

• Ensure profitability of assigned service delivery projects and oversee project P&L and cost tracking.
• Monitor daily operations: consultant presence, service desk ticket flows, escalation handling and documentation standards.
• Track and improve project KPIs including SLA, ticket volume, quality metrics and client satisfaction.
• Conduct regular project reviews and drive the resulting action plans for continuous improvement.
• Coordinate internal onsite team: plan workforce capacity, contribute to hiring efforts and mitigate attrition risks.
• Supervise partner/vendor contributions: evaluate delivery quality and drive performance improvements.
• Coach team members, manage performance reviews, skill matrixes and create career development plans.
• Analyse IT service trends in the market to recommend innovative enhancements and improvements.
• Propose service evolution leveraging emerging technologies aligned with client expectations and needs.

ABOUT YOU

• Experience with IT service delivery and operations management
• Experience with project P&L management and KPI monitoring
• Experience in multicultural environments with client-facing roles and escalation handling
• Experience in managing teams (at least 5 people), including performance and career development
• Experience managing third-party vendors and monitoring subcontracted delivery
• Analytical mindset and solid understanding of budget, process and workforce management
• Academic background: IT engineering, computer science or equivalent
• Fluent English. Japanese is a plus.
• You are proactive, adaptable and thrive under pressure.

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Heres what you can expect when you join our dynamic community:

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, were committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Information :

• Company : Amaris Consulting
• Position : Service Delivery Manager
• Location : Singapore
• Country : SG