Senior Operations Strategy Associate

As part of the Operations team in Singapore, youll be at the core of ensuring our delivery network remains efficient, scalable, and loved by riders, customers, and partners alike. You will work with exceptional teammates in a mission-driven, data-forward culture that prizes both creativity and impact.

The Role

We are looking for a high-performing and analytical Strategy & Analytics professional to join our Operations team. In this role, you will be responsible for using data-driven insights to improve rider experience, network performance, and handover efficiency between our Partners and Customers. Your work will directly impact core service metrics, consumer satisfaction, and operational scalability.

Responsibilities

• Build robust framework to analyse signals for key metrics
• Develop dashboards and alerts to monitor experience metrics in real time
• Lead deep dives into operational performance and drive action-oriented plans
• Lead process improvement projects that enhance service delivery and partner satisfaction
• Map end-to-end processes and identify opportunities for automation and efficiency gains
• Support the definition and tracking of strategic initiatives across the business to drive alignment
• Present insights and business narratives to senior stakeholders

Requirements

• At least 4 years of experience in strategy, analytics, consulting, and/or operations roles. Preferably in tech, logistics, or consumer services.
• Resourceful, creative, and with a keen eye for leveraging data insights to help the team make more insightful business decisions.
• Strong SQL and/or python skills and experience with data visualization tools (e.g. Looker, Tableau, PowerBI).
• Good knowledge of GSheets and comfortable with pivot tables and function.
• Experience with managing/leading projects in past work experience across the organisation, both locally and globally.
• A self-starter as we will look for you to manage your own time and priorities here.
• Proven ability to convert ambiguous data into clear business actions and outcomes.
• Strong communication skills, both written and verbal.
• Experience with delivery logistics operations in SEA markets is a plus.

Information :

• Company : Deliveroo
• Position : Senior Operations Strategy Associate
• Location : Tanjong Pagar
• Country : SG