Relationship Manager

Zodia Custody | Hybrid work in Singapore | SG

Relationship Managers oversee multiple clients and have a dedicated portfolio.

Key responsibilities will include:

  • Responsible for the client experience across all aspects of their relationship with Zodia. Develop good relationships with key contacts from the clients organization.
  • Act as the first point of contact with the client. Develop a good understand of the clients primary business model to ensure the client receives a seamless and best-in-class experience.
  • Conduct periodic service reviews and temperature checks with clients to anticipate their upcoming activities, priorities and needs.
  • Inform and educate clients about new product features and releases. Work in sync with other internal functions to ensure minimal disruptions and transparency to clients.
  • Identify potential new opportunities with clients and follow up on new revenue engagement.
  • Attend to service issues impacting client, with a prompt response, and follow up internally to ensure issues are correctly prioritized and resolved.
  • Gather clients requirements and feedback and collaborate with the product and Operations for end-to-end delivery of the required improvements.
  • Develop an in-depth understanding of Zodia offering & products.
  • Take on responsibility to truly understand client business models to help shape future product delivery.

Requirements

  • Team player
  • Professional curiosity
  • Proactivity
  • Articulate and clear in both verbal and written communication
  • Fluent Business English
  • Adaptable and able to work under pressure
  • Problem-solving and conflict-management skill

Benefits

  • Private health care
  • Travel Insurance
  • Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)
  • ESOP Plan
  • Training & Development budget
  • Work From Home - Flexible hours
  • CPF Contribution
  • 30 days annual leave plus bank holidays

Reporting to:

Head of Relationship Management


Information :

  • Company : Zodia Custody
  • Position : Relationship Manager
  • Location : Hybrid work in Singapore
  • Country : SG
Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 2025-03-21 | Expired Date : 2025-04-20

Recomendations Jobs