Customer Success Manager APAC

In support of our growth, Onclusive is seeking a Customer Success Manager to join our dynamic team in Singapore. Talented, dedicated and enthstic, you will have the global mission of keeping our clients happy and achieve a high rate of client retention.

Key responsibilities include.

• Maintain existing relationships with our clients so that they will continue using Onclusive software

• Maintain a high rate of client retention, you will be in charge of the negotiation and contractual relationship with the clients.

• Growing your portfolio by delivering upsells

• Work closely with the Onboarding team and the Insights team in order to provide excellent after-sales services to our clients.

• A degree or enrolment in Business Administration/Sales/Marketing or a related field;

• Subject matter expertise in one of the following domains: Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management;

• Ideally 2 to 5 years of experience in client support/sales for enterprise solutions, data/startup or digital agencies would be a plus;

• Complete professional fluency in English is required; proficiency in Mandarin/Cantonese/Chinese a plus,

• Comfortable with technology;

• You have strong interpersonal skills, you are diplomatic with exceptional communication and organizational skills.

• Positive attitude, competitive, confident personality with strongly developed persuasive skills and a customer-focused orientation;

• Experience in a start-up environment is a plus

We offer a fantastic opportunity to participate in the development of a revolutionary company open to whats trending in all industries worldwide, as well as:

• An incredible work environment - fun, casual, high energy, and fast-paced

• The opportunity to work in the world of social media and big data with an international team of passionate professionals

• A rapidly developing business, you will be a key part of the expansion

• Access to tailor-made trainings with the Onclusive Academy

• Great offices in the heart of Singapore (Next to Funan - City Hall MRT)

• Hybrid remote working opportunity (up to three days of WFH per week)

• Phone bill covered up to a maximum of SGD 200 per month

• MRT costs up to a maximum of SGD 100 per month

Onclusive is an equal opportunity employer. We value diversity and are attached to shaping an inclusive environment for all employees.

Information :

• Company : Digimind
• Position : Customer Success Manager APAC
• Location : Hybrid work in Singapore
• Country : SG