Concierge Officer

City Developments Limited is hiring a Full time Concierge Officer role in Kallang, Singapore. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 1 year of relevant work experience required for this role
• Expected salary: $2,600 - $2,800 per month

Ensure positive shopping experience across all visitors touchpoints - on the phone, via email and face to face at the Concierge Counter - to uphold the customer service standards. Assist to answer phone/ email enquiries for Palais Renaissance

Responsibilities

• Oversee the day-to-day operations of Concierge Counter

• Attend to customer enquiries & feedback

• Manage gift voucher sale and reimbursement

• Support the malls marketing activities and perform general admin duties

• Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment

• Be mall ambassadors by providing exemplary customer service

• All other matters relating to Customer Service and Concierge Counter

• Undertake ad hoc projects and responsibilities that may be assigned from time to time

Requirements:

• At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry

• Proficient in MS Office suite, especially Microsoft Excel

• Pleasant disposition with outstanding communication, problem solving and negotiation skills

• Ability to multi task with high level of initiatives

• Team player with ability to work independently

• Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs

• Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm

• First aid and AED training an added advantage

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDLs recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.

Information :

• Company : City Developments
• Position : Concierge Officer
• Location : Kallang
• Country : SG