Captain

Captain

The Captain shall handle day-to-day operations of the outlet, to ensure the smooth delivery of exceptional services to all hotel guests.

Reporting to the Restaurant Manager the incumbent shall be responsible to: -

• Assist in the administration and efficient running of the daily operations of the restaurant. 

• Establish rapport with guests and extend them with the optimum service possible, ensuring maximum guests satisfaction pertaining to food and services. 

• Ensure table set-up and service counters are presentable at all times, glassware and cutleries are cleaned and polished.             

• Ensure that mis-en-place / side stations are all set up with food items, non-food items such as crockery and chinaware before the shift commences.

• Recommend guest on our restaurant menu or offer alternatives.

• Manage guest relations and handle feedback concerning food and services.

• Serve and take food order in the Restaurant. 

• Upsell food & beverages to optimize revenue.    

• Maintain cleanliness and upkeep the restaurant outlook at all times.

• Update guest count and daily sales record.

• Accountable and responsible for billing procedures.

• Perform inventory of beverage, linen and equipment of the restaurant.

• Ensure standards of service and operating procedures are in compliance with the Hotels policies and procedures.

• Any other ad hoc tasks as assigned. 

Requirements

• At least one year of relevant experience in a similar capacity.

• Service oriented team player with excellent interpersonal and communication skills.

• Able to multi-task and work under pressure in a fast pace environment.

• Able to perform rotating work shifts on weekends and public holidays.

Information :

• Company : Millennium Hotels and Resorts
• Position : Captain
• Location : Orchard
• Country : SG