Business Office Executive

Key Accountabilities:

• Perform admission process, Billing, Cashiering

• Perform Financial Counselling: advise patient or next of kin on the bill estimation and obtain signature

• Handles difficult queries when escalated by staff

• Handle phone or email request

• Tracking of collection variance

• Verification and submission of Cashier End of Day (EOD) Report to Finance

• Investigate and reconcile any collection variance

• Handles and guide staff in handling Bad Debt prompt cases who are unable to settle deposit

• Manage a team of A&E / Admission / Day Surgery / Endo staff

• Plan monthly roster and submit to Senior Executive for approval

• Conduct weekly or monthly section meeting to update or discusses on operational matters

• Conduct training for new staff

• On the job training log and induction checklist

• Perform any other tasks as assigned by superiors

Qualifications & Experience:

• Diploma Level (Healthcare related Hospitality, Mass Communication, Marketing

• Computer Literacy

• Pass in Mathematics

• Good communication skills (verbal/written)

• Past healthcare work experience - added advantage

• 3 years front-line related working experience

• Experience in Leading/Supervising a team

• Customer service focused

Information :

• Company : IHH Healthcare
• Position : Business Office Executive
• Location : Orchard
• Country : SG