Assistant Manager, Operations (Healthcare)

Job Summary:

The Assistant Manager will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Job Benefits:

• Overall Package Includes AWS + Bonus + Medical Benefits (Self & Dependent) + Annual Leave

• Monday to Friday office hours

• Professional Development Opportunities

Job Responsibilities:

• Manage service point operations assigned, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems

• Work with other department managers to ensure a positive experience for patients along the continuum of care

• Ensuring facilities are patient friendly and safe

• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight customers

• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached

• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business

• Manage a group of non-nursing staff providing services in service points.

• Conduct appraisals for non-nursing staff

• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.

• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.

• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

• Participate in committees and other tasks as assigned

• Job rotations to other operational areas after 3 years 

Job Requirements:

• Degree in any discipline with minimum 3 years work experience in Healthcare industry

• Healthcare operational experience will be advantageous

• At least 2 years of experience in managing frontline staff

• Analytical, quantitative with strong communication skills (written and verbal)

• Proficient in Microsoft Word/Excel/PowerPoint

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

“JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees, you may call our office directly for verification. We will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Tan Pin Hong

EA Personnel Reg No: R25128652

Information :

• Company : JobStudio
• Position : Assistant Manager, Operations (Healthcare)
• Location : Bukit Merah
• Country : SG