Senior Manager, Parts Sales & Service at Confidential

Job Description:

Latest job information from Confidential for the position of Senior Manager, Parts Sales & Service. If the Senior Manager, Parts Sales & Service vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Confidential for the position of Senior Manager, Parts Sales & Service below matches your qualifications.

Senior Manager, Aftersales Department

The purpose of this position is to lead the Aftersales Department, ensuring efficient operations and exceptional customer support. The role focuses on driving revenue growth through strategic planning, market analysis, and effective execution of sales strategies. By setting clear goals and objectives aligned with corporate strategy, the Senior Manager will enhance customer satisfaction, maintain high-value customer relationships, and optimize performance metrics, ultimately contributing to the overall success and profitability of the organisation.

Responsibilies:

• To lead the Aftersales Department for the business unit
• To ensure efficient operation, customer support and driving revenue growth through strategic planning and execution.
• Set clear goals and objectives for the team – alignment with company strategy and department targets.
• Develop and implement comprehensive sales strategies to maximise revenue.
• Analyse market trends and customer needs, identify growth opportunities and strategies.
• Monitor spare parts and components sales, and service performance metrics, KPIs and targets, and take proactive measures.
• Engage with high-value customers regularly to maintain relationships and address their evolving needs.
• Ensure services meet customer-specific Service Level Agreements (SLAs) and implement performance improvement plans.
• Provide forecasts on customer needs to internal stakeholders and develop strategies for effective client solutions and inventory.
• Define KPIs for customer engagement and develop protocols for documenting and resolving client interactions.
• Manage the sales targets and market offerings.
• Prepare and negotiate sales proposals, quotes, and contracts with stakeholders.
• Evaluate and act on customer feedback, developing plans to strengthen customer relationships.
• Other duties and assignments are as instructed by the superior from time to time.

Requirements:

• Bachelor’s degree in Business, Engineering, or related field; Applicants with an MBA has an added advantage.
• 8-10 years of sales and service experience in the automotive, industrial, or manufacturing sector.
• Proven leadership and team management skills with a track record of achieving sales targets.
• Strong strategic planning and execution abilities.
• Proficient in market analysis and customer relationship management.
• Excellent analytical, communication, and negotiation skills.
• Proficiency in CRM software, willingness to travel, and adaptability to changing market conditions.

Job Info:

• Company: Confidential
• Position: Senior Manager, Parts Sales & Service
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Manager, Parts Sales & Service at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.