Job Description:
Latest job information from UOB Investment for the position of Manager, IT Production Support Engineer. If the Manager, IT Production Support Engineer vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at UOB Investment for the position of Manager, IT Production Support Engineer below matches your qualifications.
About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Responsibilities Job Description Investigate production issues, respond based on production defect severity SLAs. Manage and respond to users on timely manner. Log incident ticket for production issues and user queries Follow up on defect and incident closure and meet incident closure KPI. Make sure system availability as per respective agreed SLA. Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully. Provide support for annual Disaster Recovery (DR) exercise for supported applications. Provide support to System Engineers on server level patches / upgrade as and when applicable. Work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc. Ensure application incident & task documentation is properly updated for each production release.
Requirements Prior hand-on production support experience of OPEN Systems/AS4000 Good support knowledge in either one of the retail or wholesale payment or customer information systems Willing to work in onsite shift-support model (24*7) Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation. Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail. Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler Good to have understanding and experience of ITIL methodology (service operation) Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor Knowledge with Market Data, and Genos monitoring setup and dashboard configuration Strong written, oral communication skills and able to manage user. Ability to easily adopt to any technology / environment. 2 or more years' production support experience in bank or financial vendors across multiple technologies / platform Be able to work in fast pace and high-pressure working environment. Willingness to work across platforms – UNIX / open, AS/400 and mainframe
Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference
Job Info:
- Company: UOB Investment
- Position: Manager, IT Production Support Engineer
- Work Location: Singapore
- Country: SG
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Manager, IT Production Support Engineer at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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