Home » L2 Application / Production Support Analyst - AS400 RPG & COBOL - Retail Banking Applications

L2 Application / Production Support Analyst - AS400 RPG & COBOL - Retail Banking Applications at d l resources pte ltd

Position L2 Application / Production Support Analyst - AS400 RPG & COBOL - Retail Banking Applications
Posted 13 Jun 2026
Expired 13 Jul 2026
Company d l resources pte ltd
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from d l resources pte ltd for the position of L2 Application / Production Support Analyst - AS400 RPG & COBOL - Retail Banking Applications. If the L2 Application / Production Support Analyst - AS400 RPG & COBOL - Retail Banking Applications vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at d l resources pte ltd for the position of L2 Application / Production Support Analyst - AS400 RPG & COBOL - Retail Banking Applications below matches your qualifications.

Responsibilities: 1. Provide 24x7 production support onsite / offsite 2. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward 3. Manage and respond to users on timely manner. 4. Log incident ticket for production issues and user queries 5. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix 6. Prioritize defects and plan for production release based on defect criticality or align with quarterly release 7. Follow up on defect and incident closure and meet incident closure KPI 8. Share production defect support learning with QA team and development team to improve application quality and minimize future defects 9. Make sure system availability as per respective agreed SLA 10. Support EOD batch run 11. Perform annual Disaster Recovery (DR) exercise for supported applications 12. Provide support to System Engineers on server level patches / upgrade as and when applicable 13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release 14. Ensure application documentation is properly updated for each production release Requirements: Must have: - Bachelor's degree of Computer Science/IT or Engineering 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry. Good and assertive communicator in speaking & writing. Good analytic and problem-solving skills Able to work in a fast-paced, team-oriented environment and weekend / wee hours. Experience in L2 or L3 production support Good to have: - Understanding of ITIL, SDLC, FI/Banking domain knowledge Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc. Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc Key Domain/ Technical Skills: Essential technical skill: - Strong proficiency of OS/400 system, RPG, COBOL language Plus point - good experience in Silverlake banking system Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB

Job Info:

  • Company: d l resources pte ltd
  • Position: L2 Application / Production Support Analyst - AS400 RPG & COBOL - Retail Banking Applications
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information L2 Application / Production Support Analyst - AS400 RPG & COBOL - Retail Banking Applications at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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