IT Director at Confidential

Job Description:

Latest job information from Confidential for the position of IT Director. If the IT Director vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Confidential for the position of IT Director below matches your qualifications.

The IT Director will lead the Information Technology function across all markets and brands for the Group. This role is accountable for delivering a secure, scalable, data-driven, and AI-enabled technology ecosystem supporting business growth, digital transformation, retail operations, and enterprise modernization.

Job Responsibilities:

IT Strategy & Leadership

• Develop and execute the Group’s IT strategy, aligned with business growth, omnichannel retail expansion, and digital innovation objectives
• Define the IT operating model, organizational structure, and skills roadmap across all technology domains
• Provide leadership to multi-disciplinary teams with a focus on capability building, succession planning, and cross-functional collaboration
• Drive change management, digital adoption, and user experience improvements across all business units

Enterprise Architecture & Systems Integration

• Lead the Group’s SAP S/4HANA migration and ensure successful integration with POS, CRM, ECommerce, warehouse, and supply chain systems
• Oversee enterprise architecture design, ensuring system interoperability, efficiency, and scalability
• Govern the end-to-end lifecycle of IT applications, including POS, MPOS, SAP, Salesforce Commerce Cloud, CRM, and marketplace integrations
• Drive workflow automation within SAP and ensure business processes are optimized across markets

Data & AI Governance

• Establish Group data governance, quality, and security standards, ensuring consistent, accurate, and reliable data for decision-making
• Standardize dashboards across platforms, markets, dashboards, and reports
• Lead Data Science, Data Engineering, BI, and Analytics teams to deliver:

- Advanced analytics (demand forecasting, distribution optimization, ROS tracking)

- Customer personalization models

- Business performance insights

• Oversee AI governance, including responsible use of GenAI, prompt engineering guidelines, security protocols, and adoption of tools like Microsoft Copilot

Digital Platforms

• Lead the development of the Group’s ECommerce mobile apps, websites, and omnichannel initiatives
• Ensure stable, high-performance ECommerce operations with strong reliability, monitoring, and incident recovery processes
• Oversee CRM enhancements, customer data platforms (CDP), and customer communication channels (e.g., Facebook Messenger, WhatsApp, IG Messaging)
• Partner with Digital/Marketing teams to deliver personalization, loyalty engagement, and targeted marketing capabilities

Infrastructure & Compliance

• Ensure high uptime across all mission-critical systems (POS, SAP, ECommerce)
• Strengthen cybersecurity posture by embedding secure-by-design principles into development and infrastructure processes
• Maintain key compliance certifications (e.g., Cyber Trust Mark or equivalent) and ensure zero major security breaches
• Lead network, systems, and application resiliency programs, including disaster recovery and business continuity planning
• Improve IT helpdesk productivity through AI-based support tools

Software Development & Engineering

• Lead in-house development of MPOS, CRM enhancements, retail operational tools, and integration platforms
• Promote open-source adoption, code quality standards, DevOps practices, and performance engineering
• Ensure consistent development methodologies, documentations, and secure coding standards across teams

Project Management

• Oversee strategic IT projects end-to-end, ensuring delivery within budget, timeline, and scope
• Manage group-wide vendor relationships, contracts, and licensing, including Salesforce, SAP, Braze, Segment, cloud providers, and marketplace partners
• Drive cost optimization across hardware, software, cloud usage, and professional services
• Ensure IT investments generate measurable ROI and support prioritized business outcomes

Requirements:

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field
• 12+ years of IT experience, including 5+ years in a senior leadership role
• Experience leading group or regional IT functions across multiple markets
• Background in retail, omnichannel, eCommerce, or consumer-facing environments is an advantage
• Strong communicator able to influence senior leadership and cross-functional stakeholders
• Comfortable operating in a fast-paced environment

Job Info:

• Company: Confidential
• Position: IT Director
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Director at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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