CRM, Data Analytics & Customer Experience Executive at PEOPLE PROFILERS PTE. LTD.

Job Description:

Latest job information from PEOPLE PROFILERS PTE. LTD. for the position of CRM, Data Analytics & Customer Experience Executive. If the CRM, Data Analytics & Customer Experience Executive vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at PEOPLE PROFILERS PTE. LTD. for the position of CRM, Data Analytics & Customer Experience Executive below matches your qualifications.

Responsibilities:

The Executive, CRM, Data Analytics & Customer Experience supports customer engagement initiatives across the Group brands by managing CRM programs, customer feedback, NPS performance, and data quality.

This role plays a key part in enhancing customer satisfaction, loyalty, and overall customer experience through structured programs, analytics, and cross‑functional coordination.

• Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups.
• Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers.
• Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce.
• Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals.
• Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems.
• Support CRM and customer experience process improvements through data review and analysis.
• Provide administrative and operational support for marketing, customer service activities, and events.
• Perform other ad‑hoc duties as assigned.

Requirements:

• Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related field.
• Experience in CRM, customer experience, data analysis, or customer service operations is an advantage.
• Comfortable working with data, systems (e.g. Salesforce), and multiple stakeholders.
• Strong coordination, communication, and organisational skills.
• 5 days week.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to  

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel:   6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley

Job Info:

• Company: PEOPLE PROFILERS PTE. LTD.
• Position: CRM, Data Analytics & Customer Experience Executive
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information CRM, Data Analytics & Customer Experience Executive at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.