Duty Manager at Changi Cove Hotel

Job Description:

Latest Job Information from Company Changi Cove Hotel as position Duty Manager. If Job Vacancy Duty Manager in East Singapore matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Changi Cove Hotel as the position Duty Manager below matches your qualifications.

Reporting to the Front Office Manager, or whoever he might delegate to, be responsible for the day-to-day activities within Front Office and other services rendered by other operational departments of the Hotel to ensure smooth operations and customer service satisfaction in alignment with established SOPs and values of the Hotel. Duties includes:

· To oversee and support the day-to-day Front Office activities

· To oversee and support services of various departments to ensure smooth operations and guest satisfaction in line with the SOP and values of the hotel in the absence of the various HODs (especially at night, weekends and/or public holidays)

· To oversee the hotel in the night including Front Office, Night Audit, F&B, Facility and Housekeeping operations

· Manage and oversee Important Groups, VIPs including inspecting rooms and ensure complimentary services/items are provided for.

· Handle emergencies and situations in Hotels. Be part of the Fire Safety Team.

· Respond to guest complaints with tact and promptness and ensure corrective action to resolve issues/concerns. Ensure Guest Log and Incident Log is updated and ready to be shared to FOM, EAM or GM at their request.

· Manage room rates and monitor room inventory closely and work well with Housekeeping and Ops to ensure maximum utilization of rooms.

· Make time to interact with guests, attain feedback and build relationships. Carry out special needs and requests of guests and repeat visitors. Initiate correspondence regarding enquiries, reservations and complaints.

· Perform duties pertaining to security such as directing guest reporting incidents, safe box handling, theft and activate security where required. Ensure security policies are practiced and intact.

· Maintain Cash Float. Ensure that FO cashier closures and handling of finances are in accordance to procedures and credit policies

· Assist IT shared services support in the PMS Maintenance, Configuration, and Interface Management

· Train and develop the Front Office team and ensure a high level of customer service that wow guests

· Constantly review, assess, improve and establish SOPS and service standards including overseeing and implementing changes and new processes.

· Generate reports when required

· Handle all tasks/duties as directed by Management

Job Info:

• Company: Changi Cove Hotel
• Position: Duty Manager
• Work Location: East Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Duty Manager at the office East Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.