Job Description:
Latest job information from The Write Connection Singapore for the position of Customer Service Officer. If the Customer Service Officer vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at The Write Connection Singapore for the position of Customer Service Officer below matches your qualifications.
Customer Service Officers (Full time)
The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.
Work Hours
As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:
- Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
- Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
- Days Off: Enjoy one weekday and one weekend off each week.
- Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.
Work Location
Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.
Job Responsibilities
Sales and Customer Service
- Explain our courses, education philosophy and pedagogy to potential customers
- Promote TWC programmes to potential and existing customers
- Build relationships with our customers
- Handle phone and email queries effectively and promptly
- Perform and manage sales transaction effectively and promptly
Administrative Duties
- Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
- Responsible for center's inventory and simple logistics
- Other administrative and ad hoc duties, e.g. filing documents
Job Requirements
- Have minimum GCE 'A' levels or Diploma qualifications
- Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
- Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
- Possess excellent communication skills in English (spoken and written), strong organisational skills and detail-oriented
- Able to display effective and efficient customer service abilities
- Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
- Willing to be trained according to TWC ethos and SOPs
- Able to work independently and also a team player
- Open to be deployed at other centers due to work exigencies
What we offer:
- Competitive remuneration
- Performance-based incentives.
- Opportunities for professional development and growth within the company.
- Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits:
- Comprehensive Medical and Dental benefits
- Birthday and Marriage leave
- Flexi Leave upon completing 1 year of service.
- Monthly Birthday celebration
- Team Bonding Activities
- Exclusive Staff discount for TWC lessons (20% off course fee for children of staff)
- Exclusive Staff discounts with various participating merchants
Job Info:
- Company: The Write Connection Singapore
- Position: Customer Service Officer
- Work Location: Singapore
- Country: SG
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Officer at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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