Home » Customer Service Officer

Customer Service Officer at Vertis Digital

Position Customer Service Officer
Posted 04 Jul 2026
Expired 03 Aug 2026
Company Vertis Digital
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from Vertis Digital for the position of Customer Service Officer. If the Customer Service Officer vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Vertis Digital for the position of Customer Service Officer below matches your qualifications.

Customer Service Officer ( Technical Support )

At Vertis, we believe innovation starts with people. We design and deliver exceptional digital solutions that elevate our clients' brands and the experiences they create for their customers. Through technology-driven creativity, we enable meaningful business transformation. Our team is made up of capable, confident, and motivated individuals who collaborate, challenge ideas, and grow together.

About the job

Our clients are primarily elderly users who rely on our digital health platform for their day-to-day needs. We are looking for a warm, patient, and experienced Customer Service Officer (Technical Support) who understands the needs of senior users and can communicate with them comfortably including in Mandarin and local Singapore dialects (Hokkien, Cantonese, Teochew, etc.). This is apart-time, on-site role ideal for retired healthcare professionals (e.g. nurses, allied health workers) or individuals with experience in eldercare, healthcare administration, or patient-facing roles who are comfortable with digital tools and enjoy helping people.

Key Responsibilities
  • Serve as the first and primary point of contact for elderly users via phone, email, ticketing systems, and other designated support channels.
  • Communicate patiently and clearly with senior users, including in Mandarin and local dialects, to guide them through platform features and resolve queries.
  • Assist users with account access and login issues, platform navigation, appointment or transaction-related enquiries, and general service queries.
  • Provide first-level technical support and basic troubleshooting for platform-related issues, adapted to a non-technical audience.
  • Accurately identify user issues, distinguish between user errors and system issues, and provide clear, step‑by‑step guidance with empathy.
  • Reproduce reported issues where possible and collect relevant details such as logs, screenshots, or error messages.
  • Escalate unresolved or complex issues to internal technical, product, or operations teams with proper documentation.
  • Log all support cases accurately in the ticketing system, ensuring correct categorisation, prioritisation, and follow‑up.
  • Track and follow up on outstanding cases to ensure timely resolution and clear communication with users.
  • Maintain clear and detailed records of user interactions, actions taken, and outcomes.
  • Support the maintenance and updating of FAQs, user guides, SOPs, and internal troubleshooting documentation.
  • Liaise with internal stakeholders including engineering, product, operations, and vendors to resolve user issues.
  • Support internal testing or User Acceptance Testing (UAT) activities when required.
  • Provide feedback on recurring issues, usability concerns, and suggestions for improving the experience for elderly users.
  • Ensure adherence to service level targets, data protection requirements, and established SOPs.
  • Maintain professionalism, empathy, and composure at all times, especially when handling vulnerable or distressed users.
Requirement and Qualification
  • Certificate, Diploma or Degree in Nursing, Healthcare, Information Technology, Business, Communications, or a related field or equivalent professional experience.
  • Retired healthcare professionals (e.g. nurses, allied health workers) or individuals with hands‑on eldercare or patient‑facing experience are strongly encouraged to apply.
  • Proficient in English; ability to communicate in Mandarin, Malay, Tamil and/or local Singapore dialects (Hokkien, Cantonese, Teochew, or others) is an advantage, as our clients are elderly Singaporeans from diverse communities.
  • Patient, empathetic, and experienced in working with elderly or less tech‑savvy individuals.
  • Strong verbal and written communication skills in English.
  • Logical and structured approach to problem‑solving.
  • Comfortable working with digital systems, dashboards, and admin tools.
  • Customer‑focused with a positive and proactive mindset.
Added Advantage
  • Prior experience as a nurse, medical social worker, healthcare navigator, or allied health professional.
  • Familiarity with health or eldercare platforms, patient management systems, or telehealth tools.
  • Exposure to ticketing systems such as Zendesk, Freshdesk, Jira, or similar tools.
  • Experience handling sensitive user interactions with professionalism and discretion.
  • Ability to conduct follow‑up calls or check‑ins with elderly users in their preferred language.
  • Basic understanding of web or mobile applications.
Working Arrangement
  • Contract /Part‑time, on‑site role based in Singapore
  • Minimum 4 hours per day, Monday to Friday
  • Flexible working hours between 10:00 am and 5:00 pm, subject to operational requirements

Vertis is proud to be an Equal Opportunity Employer. We believe that diversity of thought, background, and experience drives innovation and success. That's why we're committed to building and nurturing a team that reflects a wide range of perspectives, abilities, identities, and experiences. At Vertis, every voice matters, and together, we achieve more. We appreciate all applications; however, only shortlisted candidates will be contacted. Thank you for your interest.

Singapore Citizens are welcomed to apply.

#J-18808-Ljbffr

Job Info:

  • Company: Vertis Digital
  • Position: Customer Service Officer
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Officer at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »

Similar Job Vacancies

  Hosting at 5G-Starlink Pte.
Posted: 6 hours ago

Desc: We are looking for highly motivated, client centric Hosts with a strong passion for creating memorable experiences for our Clients. As a Host, you will initiate the process on building a relationship...

Company: 5G-Starlink Pte. | Location: Singapore
  Job Search Agregator 2026
About Us
Privacy Policy
Disclaimer
Terms and Conditions
Contact Us
Submit XML Feed

© Jobkos

  By visiting the Jobkos website, viewing, accessing, or using any of the services or information created, collected, compiled, or submitted to Jobkos, you agree to be bound by the following Terms and Conditions of Service.
Created by Jobkos | | | |