Home » Customer Satisfaction Quality Manager

Customer Satisfaction Quality Manager at Soitec Microelectronics Singapore Pte. Ltd.

Position Customer Satisfaction Quality Manager
Posted 11 Aug 2026
Expired 10 Sep 2026
Company Soitec Microelectronics Singapore Pte. Ltd.
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from Soitec Microelectronics Singapore Pte. Ltd. for the position of Customer Satisfaction Quality Manager. If the Customer Satisfaction Quality Manager vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Soitec Microelectronics Singapore Pte. Ltd. for the position of Customer Satisfaction Quality Manager below matches your qualifications.

Job Purpose

  • Lead actions to improve the quality perceived by our customers.
  • Lead analysis and reporting actions related to customer technical requests, including complaints and irritants.
  • Maintain and improve Quality processes.
Significant Activities
  • Measure and analyze the quality performance perceived by our customers.
  • Drive and manage continuous improvement actions to increase the perception of quality by our customers.
  • Structure communication for technical requests coming from customers, in connection with internal organizations and by applying defined Quality processes.
  • Launch internal 8Ds following customer complaints by providing a clear description of the problem as seen by the customer, then participate in progress meetings by providing the customer's perspective.
  • Maintain a strong relationship with the FAE team and the customers where applicable for proactive, fluid and efficient communication.
  • Keep tracking files (CRM) up to date regarding ongoing requests and action plans.
  • Understand the customers expectations and be the voice of the customer into the internal instances
  • Synthesize and present (share) the status of their activity periodically. Alert on blocking points.
  • Define ‘Best Known Method’ packages based on his/her experience and share them as operational process CIPs to the team
  • Propose synthesis within his/her scope to management and/or leader.
  • Perform internal product audits.
  • Keep Quality tools up to date with the support of IT or external suppliers (within the defined contractual framework).
  • Attend specific training on Tools if necessary.
Responsibilities and Latitude of Action
  • Be autonomous in driving actions, reporting and applying standard processes.
  • Organize their activity according to priorities defined by operational needs.
  • Control the proper execution of action plans and procedures.
  • Represent the voice of the customer in operational instances (MRB, XXRB, etc.).
  • Guarantee the traceability of actions and their sharing within the team and/or with internal and external interfaces.
Knowledge (theoretical and practical)
  • Master's degree level (Physics, Chemistry, Materials, Processes, QHSE, Production Management, etc.) and/or professional experience in a similar job.
  • Know the quality standards to which the company is committed.
  • Master various Quality methodologies (SPC, 5 Whys, 8D, GED, ISO9001, VDA, DMAIC, audits, etc.).
  • Master various IT tools (ERP, statistical analysis tools, non-conformity management tools, electronic document management, etc.).
  • Know project management and crisis management methodologies.
  • Know the manufacturing processes and Soitec's products and applications.
  • Know problem-solving methodologies and quality processes.
Working Relationships
  • Cooperate with all internal and external stakeholders (other Soitec sites or external to Soitec).
  • Coordinate the transmission of technical information within their scope to their interfaces.
  • Participate in and/or lead transverse working groups.

#J-18808-Ljbffr

Job Info:

  • Company: Soitec Microelectronics Singapore Pte. Ltd.
  • Position: Customer Satisfaction Quality Manager
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Satisfaction Quality Manager at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »

Similar Job Vacancies

  Pre-sales Solutions Architect at Starhub
Posted: 16 minutes ago

Desc: Job DescriptionMaintain broad technical proficiency and should also possess knowledge of the competitive landscape, industry trajectory and prevailing market trends Partner with AIS Sales Specialist a...

Company: Starhub | Location: Singapore
Claim 75% Off Hosting
  Job Search Agregator 2026
About Us
Privacy Policy
Disclaimer
Terms and Conditions
Contact Us
Submit XML Feed

© Jobkos

  By visiting the Jobkos website, viewing, accessing, or using any of the services or information created, collected, compiled, or submitted to Jobkos, you agree to be bound by the following Terms and Conditions of Service.
Created by Jobkos | | | |