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Assistant Manager - Digital Customer Platform at Great Eastern

Position Assistant Manager - Digital Customer Platform
Posted 19 Apr 2026
Expired 19 May 2026
Company Great Eastern
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from Great Eastern for the position of Assistant Manager - Digital Customer Platform. If the Assistant Manager - Digital Customer Platform vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Great Eastern for the position of Assistant Manager - Digital Customer Platform below matches your qualifications.

To support the delivery of a secure, customer-centric Digital Customers Platform (Mobile app and web) by translating business intent, customer needs and regulatory requirements to scalable digital capabilities. The role partners closely with product, technology, operation and business team to enable consistent, compliant, and customer-centric journeys across Digital customers platform. Key Responsibilities Develop deep understanding of insurance customer journey, business processes and service model Identify customer pain paints and business gaps to inform digital capability design Support design of end-to-end digital journeys, ensure solutions align with customer experience principles and business outcome Translate business needs into clear functional requirements and user stories Define platform capabilities with reusability and scalability in mind Ensure alignment across journeys, and markets Ensure regulatory, privacy and security requirements are embedded by design Support audit, risk and compliance reviews through clear documentation Support Agile delivery through backlog grooming and sprint collaboration Define test scenarios and support UAT to ensure deliverables meet business intent and customer expectation before release Support release communication and operational readiness Support continuous improvement through post deployment insights
policies Embrace digital innovation and are passionate about creating seamless customer experiences across platforms. Think strategically and can translate business objectives into actionable digital solutions. Collaborate effectively with cross-functional teams, bringing clarity and alignment to complex projects. Are data-driven, able to use insights to guide decisions and continuously improve performance. Adapt quickly in a fast-paced environment and thrive on solving challenges creatively. Champion governance and compliance, ensuring security and trust in every customer interaction. Have knowledge on: Mobile technology, IoT, app ecosystem and APIs (preferably) Great Eastern's insurance processes, procedures, and Fundamentals of Business Analysis
To All Recruitment Agencies Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes. Work Locations SG-GE Centre Job Digital

Job Info:

  • Company: Great Eastern
  • Position: Assistant Manager - Digital Customer Platform
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Assistant Manager - Digital Customer Platform at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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