Asia Customer Experience Specialist, Safety Industrial Business Group
Join our team as an Asia Customer Experience Specialist within the Safety Industrial Business Group at 3M .
Job OverviewBe part of our Asia Commercial Center team, collaborating with business leaders to optimize customer incentive plans, sales terms, and point-of-sale strategies to promote growth, improve cash flow, and enhance customer experience. Manage sales district and customer data while supporting key company projects.
Responsibilities- Serve as a Transactional Customer Advocate to drive customer experience improvements.
- Understand the end-to-end transactional customer journey.
- Identify and prioritize improvement actions for pain points affecting customer satisfaction and costs.
- Act as the liaison for operational issues across division/portfolio impacting multiple process areas.
- Lead the customer incentive plan process in collaboration with the CIP Manager.
- Ensure compliance with Terms of Sale and Merchandising plans.
- Document key processes for seamless knowledge transfer.
- Coordinate with global and country teams for transnational account alignment.
- Support training and transformation efforts for ERP deployments.
- Work with business leadership to understand and optimize growth strategies.
- Bachelors degree or higher; MBA preferred.
- At least five years of experience in channel sales, marketing, or operations.
- Experience in change management and process improvement preferred.
- Experience in Business Transformation or Channel management is a plus.
- Proficient in Microsoft Office; Power BI and Power Apps are advantageous.
Type: Permanent
Location: Work Your Way Eligible (on-site or hybrid). Open to candidates in South Korea, Singapore, Australia, Japan, Taiwan. No relocation required.
Learn more about 3Ms innovative solutions at or on social media @3M.
Note: Please include your education and work history in your application by uploading a resume or entering details directly, or your application may not be considered.
Additional Information- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industry: Industrial Machinery Manufacturing
Information :
- Company : 3M
- Position : Asia Customer Experience Specialist, Safety Industrial Business Group
- Location : Singapore
- Country : SG
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Post Date : 2025-07-28 | Expired Date : 2025-08-27