| Position | Operation Support |
| Posted | 09 Jul 2026 |
| Expired | 08 Aug 2026 |
| Company | PeopleLogic |
| Location | Singapore | SG |
| Job Type | Full Time |
Latest job information from PeopleLogic for the position of Operation Support. If the Operation Support vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at PeopleLogic for the position of Operation Support below matches your qualifications.
Job Summary & Details:
As a Factory Information System (FIS) Line Support Engineer, you will be part of a rotating shift team responsible for first-level technical support. Your key responsibilities include maintaining IT service uptime, ensuring machine connectivity, monitoring application performance, managing data transfers, and updating operational reports. You will also handle incident tracking, escalation, and resolution for issues related to FIS applications, basic networking, databases, servers, and information security compliance—ensuring a safe and efficient production environment.
About the role – you will:
• Work as part of a 24/7 shift team, providing continuous support to ensure uninterrupted factory
operations—including nights, weekends, and holidays as scheduled.
• Receive and process service requests in accordance with established procedures
• Identify and diagnose issues based on provided guidelines
• Escalate complex or unresolved incidents promptly to appropriate teams
• Log and maintain accurate records of incidents and service requests
• Categorize and classify incidents and service disruptions effectively
• Document incidents by symptoms and resolutions for future reference
• Analyze user-reported problems systematically and identify solutions, including potential side
effects
• Collaborate with global support teams to quickly diagnose and resolve issues, ensuring systems
are restored or responded to as required
• Support information security compliance by ensuring all factory clients operate in a secure
environment aligned with global policies
Your experience includes:
Must Have
o Customer-Centric Mindset - Always prioritize user satisfaction and system reliability.
Treat every issue as important.
o Patience and Empathy - Able to calmly assist users who may be frustrated or unfamiliar
with technology.
o Responsiveness and Accountability - Quick to respond to issues and take ownership until
resolution.
o Attention to Detail - Carefully investigate problems and document findings accurately.
o Team Collaboration - Willing to work closely with developers, infrastructure, and
business teams.
o Basic IT troubleshooting skills (hardware, software, network)
After reading and understanding the criteria and minimum qualification requirements explained in the job information Operation Support at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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