Job Description:
Latest job information from Axa XL for the position of Operations Team Lead, Non-Global Programs. If the Operations Team Lead, Non-Global Programs vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Axa XL for the position of Operations Team Lead, Non-Global Programs below matches your qualifications.
Location and Working Mode
Singapore – Hybrid working mode.
Responsibilities
- Ensure that both individual & corporate targets are met while fostering continuous development of staff.
- Ensure that staff remain motivated, focused, engaged & act according to the AXA XL values.
- Provide feedback to staff both formally & informally, and discover training needs and provide coaching.
- Handle complex accounts and strategic clients for the team.
- Act as Underwriting Assistant for Property and Construction for key activities.
- Continually look to enhance the efficiency of the processes; introduce, develop and document improved ways of data analysis and operational processes with the Operations Lead.
- Manage a group up to 10 individuals.
- Oversee performance evaluation, development, training and cross training of staff.
- Coordinate schedule for overtime, sick and vacation time for the unit; effectively manage backup staff as needed.
- Monitor business activity and report on operational metrics for the team as required.
- Distribute and ensure a balanced workload among staff. Delegate tasks and set deadlines.
- Demonstrate proactive involvement and assist with leadership in any project work.
- Assist in interviewing and hiring of new employees for the department.
- Ensure that all functions within the team follow relevant procedures and are compliant with regulatory requirements.
- Complete quality control on the output to ensure accuracy of work (e.g. exposure bases, limits, coverage extensions, modifications, etc.).
- Ensure compliance of the unit with internal or external audit and peer reviews.
- Collaborate and correspond verbally and in writing with Underwriting Support Unit team members and others in Operational Support Units as needed to perform tasks.
- Perform any duties as assigned.
- Act as an effective deputy/alternate for Middle Office Management as may be required.
Qualifications and Skills
- Previous supervisory experience essential.
- Confidence to make decisions appropriate to defined area of authority and effective communication skills.
- Logical and innovative approach to providing solutions to complex problems.
- Awareness of compliance procedures & regulatory reporting requirements.
- Ability to work under own initiative and manage priorities to meet tight deadlines.
- Technical knowledge – understands day‑to‑day workflow, system implications, and time sensitivities; maintains technical and industry knowledge needed for the role and keeps up to date on technical development.
- Social intelligence – recognizes and responds to the needs and concerns of others; adapts working and communication style to meet the style of others, respects and appreciates individual differences in perspective and background; able to constructively bring issues out into the open.
- Results / Outcome focus – takes responsibility for given tasks and works to deliver in line with deadlines and expectations; acts with the appropriate sense of urgency and works to achieve results in spite of barriers or challenges.
- Analytical thinking – seeks out and examines applicable data and information to make informed decisions and priorities work; breaks down problems into simpler and manageable tasks and works to understand the bigger picture.
- Client service – builds and maintains the conditions that make service excellence possible and worthwhile; listens to customers and continually realigns systems and actions to what customers want and need; demonstrates ability to deliver on time and with quality; earns respect and viewed as subject‑matter expert.
- Negotiating and persuading – acts as a liaison between Operations and Underwriting; asks relevant questions, ensures checks and balances are in place, and presents ideas and/or solutions that address the most important challenges or opportunities.
Benefits
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements.
- Enhanced family‑friendly leave benefits.
- Named to the Diversity Best Practices Index.
- Signatory to the UK Women in Finance Charter.
AXA XL is an Equal Opportunity Employer.
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Job Info:
- Company: Axa XL
- Position: Operations Team Lead, Non-Global Programs
- Work Location: Singapore
- Country: SG
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Operations Team Lead, Non-Global Programs at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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