Job Description:
Latest job information from Hello Clever for the position of Customer Success Manager - Global Markets. If the Customer Success Manager - Global Markets vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Hello Clever for the position of Customer Success Manager - Global Markets below matches your qualifications.
About Us
Hello Clever is building the next generation of payments and loyalty infrastructure by turning every transaction into growth for merchants.
We’re an AI-powered fintech operating across 22+ markets, helping businesses move money in real time and convert payments into measurable outcomes like higher repeat rates, bigger baskets, and smarter customer engagement. Our platform combines local account-to-account rails, embedded cashback & loyalty products, and powerful data intelligence (Clever AI) so merchants can launch offers, optimise ROI, and scale faster - all through a single integration.
We’re also proud to be recognised on the global stage including being named Australia’s fastest-growing fintech, Top 100 Forbes Asia, ranked in the AFR Fastest-Growing Companies, and selected for Inc. Magazine’s Best in Business alongside some of the most iconic companies in the world.
About The Role
You will be part of the Global Markets team. Here we focus on Local Payments, Global Access! Scaling into emerging markets isn’t just about accepting deposits. It’s about funding speed, settlement certainty, and keeping capital moving across every market. That’s where Hello Clever stands apart.
You will be responsible to drive adoption, retention and expansion for a portfolio of merchants using our cross-border payments solutions. Act as the primary post‑sales owner during onboarding, integration, performance optimisation, risk/compliance coordination and strategic account growth.
Key Responsibilities
The Customer Success Manager will be responsible for customer success initiatives across global markets to ensure strong client adoption, satisfaction, retention, and revenue growth.
Customer Relationship Management
- Build and maintain strong relationships with key merchants, partners, and stakeholders across global markets.
- Act as the primary point of contact for strategic clients, ensuring high-level service and responsiveness.
- Proactively identify potential customer issues and coordinate with internal teams to resolve them in a timely and effective manner.
Customer Advocacy and Feedback
- Gather and communicate customer insights and feedback to internal teams, including Product, Engineering, and Sales, to support continuous improvement of products and services.
- Advocate for customer needs within the organisation.
Performance, Reporting & Growth
- Monitor customer health metrics, usage trends, and satisfaction indicators.
- Prepare reports and insights on customer performance, risks, and opportunities across global markets.
- Proactively plan and sell additional channels to grow the total GMV across all available markets
Cross-Functional Collaboration
- Work closely with Sales, Product, Marketing, and Operations teams to align on customer goals and deliver seamless customer experiences.
- Support go-to-market initiatives and market expansion strategies.
Process and Playbook Development
- Develop scalable customer success processes, frameworks, and best practices to support growth in global markets.
- Document customer success workflows and playbooks
Requirements
- 2–5 years' experience in Customer Success, Account Management, Merchant Success or a similar client-facing role within fintech, payments, SaaS or technology.
- Experience managing B2B customer relationships and serving as the primary contact for merchants or enterprise clients.
- Experience supporting customer onboarding, implementations and product adoption.
- Strong commercial mindset with a track record of driving customer growth, retention and account expansion.
- Excellent relationship management, communication and stakeholder engagement skills.
- Strong problem-solving skills with the ability to proactively resolve customer issues.
- Experience using customer data and performance metrics to identify risks and growth opportunities.
- Highly organised with the ability to manage multiple customers and projects simultaneously.
- Experience collaborating with cross-functional teams including Product, Engineering, Operations and Sales.
- Comfortable working in a fast-paced, high-growth technology environment.
- Experience with CRM platforms such as HubSpot or Salesforce is highly regarded.
- Experience in cross-border payments, embedded finance, payment gateways or financial services is highly regarded.
- A tertiary qualification in Business, Commerce, Communications, Marketing or a related field is preferred, but not essential.
Why join Hello Clever?
- High-Growth Fintech: Be part of a company leading the future of real-time payments and loyalty solutions.
- Global impact - We’re live in 22+ markets and growing fast.
- Category-defining product - Real-time payments, instant cashback, AI-powered merchant tools.
- Mission-driven - We’re here to make money smarter, fairer and faster for everyone.
- Dynamic Culture: Join a passionate, results-driven team that values innovation and collaboration.
How To Apply
We Keep Our Hiring Process Simple And Effective
- Virtual Chat - A casual call to get to know you, your experience, and what makes you tick.
- Meet the Team - An in-person catch-up at our office to see if we vibe and chat about how you’d make this role your own.
- Show Us Your Thinking - A short presentation where you’ll bring some ideas to life (nothing scary, we promise).
If this sounds like your next career move, we'd love to hear from you.
Ready to make an impact? Apply now.
Equal Opportunity and Accommodations
Hello Clever is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law. We provide reasonable accommodations for applicants with disabilities and for religious observances during the hiring process. Please let your recruiter know if you need an accommodation.
Job Info:
- Company: Hello Clever
- Position: Customer Success Manager - Global Markets
- Work Location: Singapore
- Country: SG
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Success Manager - Global Markets at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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