Senior/Principal Specialist, Information Technology

Are you passionate about enhancing workers employment and employability? Can you connect workers with employers through job-matching, career guidance, and skills upgrading? Ready to collaborate on recruitment, training, and job redesign to support nationwide skills development?

If your answers are “yes”, we want you to join us and make a significant impact on the employment and employability landscape today!

We are seeking a highly effective Senior/Principal Specialist to join our Information Technology Team in our department dedicated to employment and employability!

In this role, you will support NTUCs sub-department. You will need expertise in overall IT service enablement for operations and maintenance (O&M) in the areas of cybersecurity, end-to-end infrastructure management, and application services. This hands-on role requires you to possess holistic thinking across areas of technology, service, and stakeholder management across all facets of IT service and operations management.

Job Responsibilities

• Responsible for the support, managing and maintenance of mobile devices, desktops, peripheral devices and applications used by the users to conduct business activities.
• Troubleshoot technical issues, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experiences.
• Ensuring that technology governance, risks and compliances requirements are operationalized.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security best practices.
• Work closely with internal stakeholders and external vendors and third-party service providers to efficiently manage and deliver projects, ensuring successful implementation within defined timelines and budgets.
• Provide exceptional customer service and support to internal clients regarding IT-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services.
• Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organizations evolving needs and improve the resiliency and security of IT services.

Job Requirements

• Degree in Computer / Computer Science or Engineering or Business or equivalent.
• Minimum 5 years relevant experience within a fast-paced agile environment.
• Good working knowledge of industrial best practices, system, processes, methodologies and frameworks such as ITIL, Agile PMP, NIST, ISO27001 etc.
• Good technical and working knowledge in cloud areas but not limited to IaaS (Azure and AWS), PaaS and SaaS.
• Good technical knowledge in end-to-end infrastructure operations, management and design.
• Good working knowledge of Microsoft Active Directory, Azure, O365 and Intune. A minimum of 3 years of hands-on experience in these technologies.
• Strong stakeholder management and customer servicing skills.
• Strong analytical and problem-solving skills.
• Good IT project and outsourcing vendor management skills.
• Effective communicator with people at all levels, with the ability to explain complex technical concepts to non-technical users.
• High self-initiative and a can-do attitude.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.

Mid-Senior level

Full-time

Information Technology

Non-profit Organizations

Information :

• Company : National Trades Union Congress
• Position : Senior/Principal Specialist, Information Technology
• Location : Singapore
• Country : SG