Remote Robot Operator

Responsibilities:

• Handle incident management for robot issues within SLA.
• Error handling and resolution.
• Remote monitoring and robot operations.
• Help robots find their way by remotely correcting their internal “GPS” location and driving/controlling the robot through unpredictable situations using Cognicepts propriety intervention system (its like a video game).
• Identify and report errors/failures/bugs, and suggest improvements to processes and technologies.
• Manage inbound and outbound calls in a timely manner.
• Follow communication “scripts” and standard operating procedures.
• Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives for our/OEM products.
• Keep detailed records of all interventions in the Cognicept database.
• Track personal/team qualitative and quantitative KPIs with your line manager.
• Take part in training and other learning opportunities to expand knowledge of Cognicept and the position.

Requirements:

• Experience with incident management, customer service, and tech support preferred.
• Solid oral and written communication skills.
• Solid reading comprehension and listening skills.
• A keen eye for detail.
• Ability to work both independently and as part of a team.
• Excellent time to task management.
• Owns a laptop that runs Google Chrome and has a headset. (BYOD concept)
• Owns a functional smartphone with a data plan and an Indian phone number.
• Able to work in a 24/7 shift.

***If you are interested, please apply with your resume to https://sg.quickhr.co/view_job.php?jd=MTBxdWlja19ocl9yZWNydWl0bWVudA==&cd=NzU5cXVpY2tfaHJfcmVjcnVpdG1lbnQ=

Job Types: Full-time, Permanent

Pay: $350.00 - $700.00 per month

Schedule:

• Monday to Friday

Work Location: In person

Information :

• Company : Kabam Robotics
• Position : Remote Robot Operator
• Location : Remote in Singapore
• Country : SG