QA Analyst
Rapsys Technologies |
Singapore |
SG
Job Title: Quality Assurance Analyst - L1
Purpose:Ensure process compliance and service quality through regular audits and analysis.
Key Responsibilities:
- Conduct quality audits as per schedule (1 audit/agent/week; 3 for bottom-performing agents).
- Share audit findings with clients and leadership on a daily/weekly/monthly basis.
- Perform weekly analysis to identify error trends and complete root cause analysis for top 2 issues.
- Communicate client updates and lead refresher training sessions to address skill gaps.
- Ensure adherence to audit schedules and meet audit coverage targets.
Job Type: Full-time
Pay: $3,000.00 - $4,500.00 per month
Information :
- Company : Rapsys Technologies
- Position : QA Analyst
- Location : Singapore
- Country : SG
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Post Date : 2025-04-26 | Expired Date : 2025-05-26