Production Support Analyst

Experience : 10+ Years

Role : Production Support Analyst

Key Skills :

• SQL, Maria DB, Splunk, Junit, Mockito

• Red Hat Linux, Shell Script, Java, React JS,

Key Responsibilities :

• As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.

• Update Jira, Confluence with change details.

• Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.

• Diagnose problems raised by level 2 support / service recovery.

• Coordinate with testing team to ensure defects are addressed on priority.

• Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.

• Ensure code merged on regular basis to git.

• Take end-to-end ownership on production defect fixing until released to production.

• Guide and manage offshore team.

• Perform root cause analysis for major incidents

Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results

Key Requirements :

Education :

• Bachelors Degree in Computer Science or related field.

• At least 8 years of JEE development experience

• 3 years of experience on L3 production support

Essential :

• Hands on technologist with immense interest in trying out new architectures, frameworks, programming languages or concepts.

• Experience in development of Microservices using Spring boot.

• Exposure to following:

• Apache Camel integration framework, Object Design and Modelling, DevOps (Git, Jenkins, Maven, Artifactory, Sonar cube, etc.), IntelliJ, Oracle, Maria DB,

• A professional with extensive knowledge and experience in using the Splunk platform to analyse data, create reports, and visualize information.

• Experience in developing with testing frameworks such as Junit, Mockito.

• Hands on experience on shell scripts and proficiency in using Linux/bash shell.

• Understanding of Continuous build and Integration methodologies.

• Experience in integrating and using wide variety of open-source technologies and cloud services.

• Go getter attitude in getting things done with minimal supervision.

• Able to work extended hours and over weekends to support Prod releases / investigation of Incidents.

• Respond and participate in major incident responses (24x7)

• Experience working in a L3/L2 preferable.

• Support SIT and UAT of code or configuration fixes.

• Identify and design improvements to the application (e.g. to reduce technical debt)

• Escalate and track appropriate problems for software vendors to provide permanent fixes.

• Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus.

• Prepare and test deployment plan, and seek approval for deployment from change control forum

• Provide or contribute to reports on incidents, problems, service requests and application changes.

Information :

• Company : SAKSOFT PTE LIMITED
• Position : Production Support Analyst
• Location : Singapore
• Country : SG