Logistics Customer Service (Diploma/Exp in 3PL/Supervising Team/Tuas/Bonus)

Responsibilities:

• Lead and supervise Customer Service Assistants (CSAs) in managing daily customer orders and service requests.
• Provide guidance and coaching to CSAs on operational procedures and customer-specific requirements, ensuring they are well-equipped to process orders efficiently.
• Conduct on-the-job training and regularly evaluate CSA performance to ensure job competency.
• Oversee accurate and timely processing of customer order receipts and issues by the team.
• Ensure all transactional records related to orders, warehouse receipts, and issues are properly documented and filed.
• Build and maintain strong customer relationships, responding promptly to inquiries and resolving service-related concerns.
• Escalate significant issues related to quality or staff performance to the Assistant Manager.
• Recommend and implement improvements to enhance operational efficiency and service quality.
• Monitor and manage product shelf-life and stop-ship dates, ensuring data is updated accurately and in a timely manner.
• Act as a backup to the Assistant Manager in monitoring AED permit declaration compliance during their absence.
• Support and complete any special projects or assignments delegated by the Assistant Manager.
• Consistently adhere to warehouse safety and security protocols.
• Prepare and submit customer KPI reports by the 5th of each month.
• Assist in maintaining inventory levels and replenishing packaging materials (e-Procurement), and support local transportation billing tasks as needed.
• Support the Customer Feedback Request (CFR) process by conducting root cause analysis and implementing corrective/preventive actions (CAR); represent the team in monthly customer service meetings.
• Generate and publish the daily Zoutlog report at 4:00 p.m., and lead cadence calls every Monday, Wednesday, and Friday at 10:00 a.m. to address operational issues.
• Participate in Southeast Asia (S.E.A.) calls during the 3rd and 4th weeks of each month.
• Chair and attend India Shipmax calls on Mondays and Thursdays during the 3rd and 4th weeks, and as needed during critical periods (e.g., month-end).
• Review Letter of Credit (LC) performance, aiming to reduce discrepancies and improve lead times in alignment with the 2-day SLA.
• Prepare Dangerous Goods Declarations (IMDG) and manage booking processing, COO applications, and LC submissions within the required SLA.
• Carry out other ad hoc duties as assigned.

Requirement:

• Singaporean Only
• Experience in managing a team of customer service
• At least 2 years customer service working experience in 3PL logistics industry
• Independent
• Good team player

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to ***********@cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23114354 | EA License 16C7883

Information :

• Company : CVista HR Consulting Pte Ltd
• Position : Logistics Customer Service (Diploma/Exp in 3PL/Supervising Team/Tuas/Bonus)
• Location : Tuas
• Country : SG