Hub Business Process Analyst - Service Operations

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Hub Business Process Analyst - Service Operations Apply locations Singapore, Central Singapore, Singapore Bengaluru, Karnataka, India Petaling Jaya, Selangor,Malaysia Jakarta, Jakarta Raya, Indonesia time type Full time posted on Posted 2 Days Ago job requisition id R0090683

Location:

Singapore, Central Singapore, Singapore

Job ID:

R0090683

Date Posted:

2025-05-07

Company Name:

HITACHI ENERGY SINGAPORE PTE. LTD.

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity: The Hub Business Process Analyst is responsible for implementing, harmonizing, and continuously improving business processes within the HUB. Serving as the key representative of the HUBs, the Business Process Analyst works closely with the Global Business Process Owner (GBPO) and other HuBs BPOs to integrate, harmonize, and digitize processes—ensuring that local process initiatives align with global strategies.

Reporting to the HuB Operations Manager this role is essential for driving efficiency and effectiveness in service delivery, designing comprehensive roadmaps for process implementation, and working collaboratively with subject matter experts (SMEs) and cross-functional teams. The role is open to be based in the home country of the successful applicants (Malaysia, Singapore, Thailand, India).

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize category, which includes our made-for sustainability offerings.

How youll make an impact:

• You will collaborate with the GBPO to adapt global process strategies to local HUB requirements, design and develop detailed plans for the implementation of new business processes in the local unit and identify opportunities for process standardization and continuous improvement, ensuring alignment with both global objectives and regional needs.

• You will work closely with the SMEs and HUB stakeholders to implement new processes, incorporate industry best practices and operational feedback, monitor process adoption and performance, gather insights to refine and optimize process execution & document and maintain standardized methodologies and best practices to support ongoing improvements.

• You will be the primary liaison and representative of Hubs in discussions with the GBPO and other HUBs BPOs, ensuring that local requirements are aligned to the global process framework, foster cross-functional collaboration to drive the integration, harmonization, and digitization of processes across the organization & establish governance mechanisms to monitor progress, ensure compliance, and maintain accountability for process performance.

• You will serve as a change champion by promoting the adoption of new processes through targeted training and communication initiatives, collaborate with HR and training teams to support smooth transitions and effective process implementation across teams & partner with leadership to align process improvement initiatives with budgetary goals, ensuring cost-effective implementation.

• Living Hitachi Energys core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your background:

• You hold a bachelors or masters degree in business administration, Engineering, Operations Management, or a related field.

• Significant experience in business process management, particularly in integrating and digitizing processes in a region environment.

• Proven ability to work effectively with cross-functional teams and SMEs, preferably within the energy, technology, or industrial sectors.

• Experience in process standardization and digital transformation is highly preferred. Excellent project management, analytical, and communication skills with a focus on data-driven decision-making. Willingness to travel as needed to support initiatives.

• Lean Six Sigma certification with relevant experience in the service operations function is highly desired.

• Proficiency in English communication.

More about us:

At Hitachi Energy, we believe in fostering a collaborative and inclusive work environment. We offer opportunities for growth and development, ensuring our team members can thrive and achieve their career goals. Join us and be part of a company that values innovation, excellence, and teamwork. We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out.

*Benefits are subject to therespective plan rules and country specific.

We can provide more information during therecruitment process.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Similar Jobs (1) Business Automation Analyst locations Bengaluru, Karnataka, India time type Full time posted on Posted 30+ Days Ago

Hitachi brings together the worlds greatest minds to help breathe life into new possibilities - and drive innovation for a better future. Thats why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the worlds biggest challenges.

Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, theres no challenge too great for our pioneers. And theres no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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Information :

• Company : Hitachi Automotive Systems Americas, Inc.
• Position : Hub Business Process Analyst - Service Operations
• Location : Singapore
• Country : SG