Helpdesk Support Engineer
OPENSOURCE PTE. LTD. |
Singapore |
SG
Job Summary: We are looking for a Helpdesk Support Coordinator for a 2-month contract to assist in issue tracking, resolution coordination, and user guidance. The ideal candidate will ensure smooth communication between users and the technical team while leveraging FAQs and self-help resources to enhance support efficiency.
Key Responsibilities:
- Issue Management: Capture, document, and track reported issues, ensuring timely updates and resolutions.
- Coordination: Liaise with the technical team to provide status updates and facilitate issue resolution.
- User Support: Guide users in troubleshooting common issues using FAQs and predefined issue entry criteria.
- Communication: Ensure clear and professional communication with users regarding issue status and resolution timelines.
Requirements:
- Prior experience in a helpdesk or technical support role is preferred.
- Strong problem-solving and coordination skills.
- Ability to communicate effectively with both technical teams and end users.
- Available for a 2-month engagement .
Information :
- Company : OPENSOURCE PTE. LTD.
- Position : Helpdesk Support Engineer
- Location : Singapore
- Country : SG
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Post Date : 2025-03-21 | Expired Date : 2025-04-20