Customer Service Assistant

Key Responsibilities:

• Responsible to manage customer order provisioning and service assurance activities.
• Coordinate and follow up on sales enquiries quotations, purchase orders, shipments & deliveries.
• Quotations to both local & overseas customers
• To assist out overseas colleagues and agents in their quotations.
• Coordinate with both local & overseas vendors/customers
• Entering of sales quotations and sales orders
• Review customers complaints and take preventive actions.
• Coordination of payment process from customers.
• Coordinating with freight forwarders / courier services for incoming & outgoing shipments.
• Assist & attend telephone calls and enquiries.
• Any other ad-hoc duties deemed fit and necessary by the company.

Requirements:

• Minimum O Level (Certificate or Diploma holder will have added advantage)
• Minimum 2 years of related working experience (Prior customer service experience in trading company or logistic sector is a plus)
• Able to work independently and under pressure
• Strong communication skills required
• Preparation of necessary paperwork (i.e, new transactions, forms, applications and requests)
• Ensure a positive customer experience by following-up and resolving service-related issues in an appropriate and timely manner
• Meeting and maintaining high level of frontline service
• Willing to work at Tuas

(Have Company Transport at Jurong East, Boon Lay)

Salary range - SGD 2,000 to 2,800

Information :

• Company : SNOW PTE. LTD.
• Position : Customer Service Assistant
• Location : Singapore
• Country : SG