Technical Support Engineer (Chinese-Speaking) at WIZ.AI

Job Description:

Latest Job Information from Company WIZ.AI as position Technical Support Engineer (Chinese-Speaking). If Job Vacancy Technical Support Engineer (Chinese-Speaking) in Changi matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from WIZ.AI as the position Technical Support Engineer (Chinese-Speaking) below matches your qualifications.

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

This position is based at DBS (Changi Business Park) and is responsible for maintaining support for our conversational AI products. It is a 1-year renewable contract with a salary of up to $6,000/month.

• Product Support: Provide timely and effective support for live products, including ASR (Automatic Speech Recognition), QM (Quality Management), outbound call systems, and the Engage platform.
• Troubleshooting: Identify, diagnose, and resolve product-related technical issues, either independently or in collaboration with development teams.
• Issue Escalation: Escalate complex issues to engineering or product development teams when required, and ensure proper follow-up until resolution.
• Monitoring & Maintenance: Regularly monitor the performance of live products to detect potential issues before they impact users. Perform ongoing maintenance and apply updates as needed.

• Experience using troubleshooting tools, logs, and ticketing systems (e.g., JIRA, Zendesk, etc.).
• Minimum of 2 years20experience in product support, technical support, or a similar role.
• Excellent verbal and written communication skills in Chinese .
• Ability to simplify complex technical details for non-technical users.
• Strong problem-solving skills with a customer-first mindset .
• Ability to work both independently and collaboratively in a team environment.

• Associate

• Contract

• Information Technology

• IT Services and IT Consulting and Banking

Job Info:

• Company: WIZ.AI
• Position: Technical Support Engineer (Chinese-Speaking)
• Work Location: Changi
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Technical Support Engineer (Chinese-Speaking) at the office Changi above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.