Service Delivery Manager at IDEMIA Public Security

Position Service Delivery Manager
Posted 24 Jun 2026
Expired 24 Jul 2026
Company IDEMIA Public Security
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from IDEMIA Public Security for the position of Service Delivery Manager. If the Service Delivery Manager vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at IDEMIA Public Security for the position of Service Delivery Manager below matches your qualifications.

Job description

Purpose This role maximizes customer satisfaction and IDEMIAs business value by ensuring solutions run in accordance with customers' contracts and by ensuring scalable maintenance of the solutions.

Key Missions
  • Defines maintenance strategies in accordance with customer requirements (spare parts management, software updates, support team organization) and associated quotes
  • Monitors customer service KPIs and maintenance budget, and drives associated action plans
  • Manages or oversees dedicated field customer support engineers (internal, subcontractors or third-party maintainers)
  • Ensures adequate communication with customer and internal stakeholders through meetings and reporting
  • Proposes improvements to maintenance strategy throughout the life of the contract
  • Ensures proper crisis management by defining, driving and communicating resolution action plan in strong coordination with customer and internal stakeholders
  • Understands technical specification and client requirements, and solution architecture
  • Defines strategy and manages maintenance activities for simple solutions
  • Manages critical situations with the customer potentially with guidance of the lead or expert or senior peer
  • Prepares and communicates Supports Activities Reports
  • Presents results to customer
Profile & Other Information
  • 5–10 years of IT infrastructure/service management experience
  • ITIL certification (often preferred or required)
  • Experience managing enterprise customers
  • Strong communication and stakeholder management skills
  • Familiarity with managed services environments
  • Experience handling regional or government projects is advantageous
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Job Info:

  • Company: IDEMIA Public Security
  • Position: Service Delivery Manager
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Service Delivery Manager at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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