Senior Account Director at Hyphen Partners

Job Description:

Latest job information from Hyphen Partners for the position of Senior Account Director. If the Senior Account Director vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Hyphen Partners for the position of Senior Account Director below matches your qualifications.

THE COMPANY

A globally recognised, PE-backed SaaS platform serving large hospitality groups worldwide in hotels, resorts, and multi-property operators. Modern SaaS organization, established product, growing fast across APAC.

THE ROLE

You will own the global senior relationship with one of the company's flagship enterprise accounts — a major international hospitality group operating hundreds of properties across multiple continents. This is not a new-logo hunting role. The account is live and growing; your job is to deepen the partnership, stay ahead of the client's property expansion pipeline, and ensure every new property lands on the platform.

You will operate at C-suite level, lead executive reviews, act as the internal conduit between the client and product/implementation/support teams, and hold commercial accountability for renewals and expansion.

WHAT YOU WILL DO

• Own the global senior relationship with a major enterprise hospitality group at C-suite level
• Drive account expansion by tracking the client's global property pipeline and converting it
• Lead executive reviews, and proactive stakeholder engagement
• Hold a commercial quota tied to renewals, expansion, and property rollouts
• Bridge client requirements and internal teams (product, implementation, support)
• Understand the client's technical environment well enough to assess serviceability and articulate needs internally
• Build account roadmaps and own issue resolution end-to-end
• Travel regionally as required to support stakeholder relationships and rollouts

WHAT YOU WILL BRING

• SaaS background (non-negotiable) with a track record in strategic account management, senior CSM, or enterprise account director roles
• Experience managing large, complex enterprise accounts with measurable retention and growth outcomes
• True relationship-first orientation — you lead with listening, talk about account health, and know the difference between a managed account and a genuinely grown one
• Executive presence; credible and confident with CFOs, COOs, and senior stakeholders
• Comfort in a scale-up or transformation environment — self-starting, proactive, minimal hand-holding needed
• Technical aptitude: able to understand integrations and platform architecture well enough to bridge business and technical stakeholders

NICE TO HAVE

• Hospitality SaaS or multi-property operator experience
• Familiarity with payments, POS, or integrations ecosystems

Job Info:

• Company: Hyphen Partners
• Position: Senior Account Director
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Account Director at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.