Production Support Engineer

Mandatory Skills

Job Summary:

We are looking for a proactive and detail-oriented Production Support Engineer (L1.5/L2) with strong experience in Java-based application support, database scripting, RHEL/Linux and production deployment management . The ideal candidate should be well-versed with production support processes , including incident, problem, change, and release management, and have prior experience in the banking or financial domain .

Key Responsibilities:

• Provide Level 1.5 and Level 2 support for mission-critical production systems in a 24x7 environment.
• Perform incident management , problem resolution , and root cause analysis for issues across applications, middleware, OS, and database layers.
• Support Java/J2EE-based applications deployed on Linux (RHEL) environments.
• Write, maintain, and optimize SQL scripts , stored procedures, and shell scripts for data extraction, transformation, and process automation.
• Execute and validate production deployments during approved green zones or scheduled windows.
• Maintain SLAs, track KPIs, and work with SRE/dev teams to ensure system availability and reliability.
• Work closely with application development, QA, infrastructure, and business teams to triage and resolve issues.
• Create and maintain detailed documentation of SOPs , known errors , and runbooks .
• Perform daily health checks , batch job monitoring, and service availability verification.
• Ensure compliance with ITIL-based support practices including incident, problem, and change management.

Required Skills & Qualifications:

• 2-5 years of production support experience, preferably in the banking or financial services domain.
• Strong hands-on knowledge of RHEL/Linux OS , including shell scripting and command-line troubleshooting.
• Experience supporting Java/J2EE applications (log analysis, thread dumps, heap analysis, performance tuning).
• Proficiency in SQL and PL/SQL with experience in databases like Oracle , PostgreSQL , or MySQL .
• Familiarity with production deployment processes , rollback procedures, and change controls.
• Experience working with batch jobs , ETL pipelines , or file-based integrations .
• Exposure to monitoring tools (e.g., Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, ELK stack).
• Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI/CD), version control systems , and basic automation practices.
• Hands-on with ITSM/ticketing tools like ServiceNow, Remedy, or JIRA.
• Experience in incident escalation management and providing post-mortem documentation and follow-ups.
• Strong analytical and communication skills, with a customer-centric support mindset.

Nice to Have:

• Experience in regulatory compliance environments (e.g., SOX, PCI-DSS, etc.).
• Understanding of banking products and services like payments, lending, trade finance, or core banking systems.
• Familiarity with cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes).
• Awareness of DevOps practices , SRE principles , and Observability frameworks .

Educational Qualifications:

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related technical discipline.

Information :

• Company : Nearsource
• Position : Production Support Engineer
• Location : Singapore
• Country : SG