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Operator Success Manager at Travelport

Position Operator Success Manager
Posted 01 Jul 2026
Expired 31 Jul 2026
Company Travelport
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from Travelport for the position of Operator Success Manager. If the Operator Success Manager vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Travelport for the position of Operator Success Manager below matches your qualifications.

Operator Success Manager – Hybrid Singapore

Travelport is the brains behind many of your travel bookings – plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify the technical parts of travel, and we’re looking for the best thinkers to help us do it.

What does a great Operator Success Manager do?

A great Operator Success Manager is self‑motivated, works autonomously, and is part of a globally dispersed team supporting our Operator partners. This role is a problem solver, fixer, coordinator and the key operational liaison between Travelport’s internal teams and our on‑the‑ground Operator partner teams who sell, train, support and manage Travelport customers in Operator‑managed countries.

Responsibilities
  • Own the operational relationship with all allocated Operators using regular meetings to grow and strengthen the relationship, aiming for the position of trusted advisor.
  • Guide Operators on all operational processes & templates – championing best practice always.
  • Contribute to the accurate production of Operator Commission Statements by tracking / verifying product counts and, where appropriate, facilitating Commercial Finance Process 7 (CFP7).
  • Where self‑service is not available, manage processes relating to system credentials, product enablement, etc.
  • Act as a point of escalation for all non‑commercial issues that sit outside of the standard incident escalation process, including items related to airline, product roll out, product utilisation, etc.
  • Identify operational and process trends of items hindering growth within own region and assess, through collaboration, whether these challenges exist in other regions and then work on ways to remove these growth barriers.
  • Act as a regional (or global as appropriate) champion for centrally delivered projects, e.g., product roll out (alongside Programme Manager in some instances).
  • Serve as a point of connection for Operators to other key (non‑commercial) support teams – Product, Commercial Operations, Enablement, Training – to facilitate delivery to Operators from these teams as needed.
  • Collaborate with other OSMs to identify and implement ways to drive enhanced efficiency and improve the Operator experience, such as opportunities to implement self‑service / automation or running certain tasks at a global rather than regional level.
  • Utilise specialist skills / areas of personal expertise to drive tangible benefits to how we work with Operators both regionally and globally.
Qualifications
  • Ability to develop strong relationships through a collaborative, consultative, reliable, and empathetic approach.
  • Excellent interpersonal, written, and verbal communication skills in English, with an ability to adapt approach and style to suit the audience.
  • Builds trust with team members and colleagues and Operators through consistency, transparency, and ownership of actions.
  • Dynamic and self‑motivated with a high level of energy and enthusiasm, able to learn quickly and think on one’s feet.
  • In‑depth technical and/or product understanding of GDS functionality and industry‑related work experience would be advantageous.
  • Committed to providing excellent operational support and demonstrates tenacity when dealing with complex Operator and Operator‑country‑based customer situations.
  • Able to multitask and prioritise within a continuously changing environment.
Benefits

Generous annual and sick leave allowance, hybrid working model, commute allowance, health insurance, pension contributions and eligibility for our employee annual bonus scheme.

Application Process

Our application process is quick, easy, and hassle‑free – apply in just a few minutes!

Equal Opportunity

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

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Job Info:

  • Company: Travelport
  • Position: Operator Success Manager
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Operator Success Manager at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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