Job Description:
Latest job information from UOB Venture for the position of Officer, Customer Service, Contact Center. If the Officer, Customer Service, Contact Center vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at UOB Venture for the position of Officer, Customer Service, Contact Center below matches your qualifications.
About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Maintains confidentiality of the Bank's customers and data. Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness Uses customer service and sales skills to optimize the opportunity of each customer contact. Educates the customer about the Bank's products and services and directs them toward available resources for self-help. Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions. Ensure group compliance & control standards are observed and met in the execution of customers' transaction requests Uses technology and system tools as directed and within established guidelines. Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre's knowledge management system. Keeps abreast with current issues in the banking environment and competitors' innovations.
Requirements Diploma / Nitec / O levels Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. Possess a positive mindset with a 'CAN-DO' attitude and passion to deliver quality customer service. Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette. Good analytical skills; passion for working and is good in working with numbers. Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment. Passion for working, responsible and with good working attitude. Proficient in PC skills including MS Office applications. Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference
Job Info:
- Company: UOB Venture
- Position: Officer, Customer Service, Contact Center
- Work Location: Singapore
- Country: SG
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Officer, Customer Service, Contact Center at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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