Manager (Housing Services, Front Office) at National University of Singapore

Job Description:

Latest job information from National University of Singapore for the position of Manager (Housing Services, Front Office). If the Manager (Housing Services, Front Office) vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at National University of Singapore for the position of Manager (Housing Services, Front Office) below matches your qualifications.

Responsibilities
Manage the daily activities of the front desk and meeting room.
Ensure smooth check-in/check-out processes and address operational challenges proactively.
Monitor lobby and public areas to maintain cleanliness, order, and a welcoming atmosphere.
Serve as the primary point of contact for escalated guest concerns, requests, and feedback.
Ensure guest needs and expectations are met with professionalism and efficiency.
Collaborate with other departments to accommodate special guest requests or VIP arrangements.
Staff Management
Recruit, train, schedule, and supervise Front Office staff.
Conduct regular performance reviews, coaching, and motivation to foster a high-performing team.
Promote a culture of service excellence and teamwork.
Financial & Administrative Oversight
Oversee cash handling, billing, and front office-related financial transactions.
Monitor budgets, control costs, and optimize resource allocation.
Prepare operational reports and contribute to strategic planning.
Compliance & Safety
Ensure compliance with safety, security, and data privacy regulations.
Conduct periodic audits and implement corrective actions when necessary.
Strategic Planning & Collaboration
Participate in developing service improvement initiatives and departmental goals.
Work with marketing and events teams to support promotional activities and special events.
Contribute to sustainability efforts and organizational innovation.
Qualifications
Education and Experience
Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum 5 years of experience in front office operations, with at least 2 years in a leadership or supervisory role, preferably in a hospitality or service-oriented environment.
Proficiency in property management systems and office software.
Familiarity with guest-facing technologies such as kiosks, mobile check-in platforms, service robots, and omni-channel communication tools.
Competencies
Leadership: Ability to lead, inspire, and develop a team.
Customer Focus: Commitment to delivering excellent guest service.
Organizational Skills: Effective time management and prioritization.
Decision-making: Capable of handling complex situations calmly and efficiently.
Adaptability: Ability to work under pressure and adjust to changing priorities.
Service mindset with attention to detail.
Ability to work flexible hours, including weekends and public holidays, as required.
Skills And Abilities
Excellent interpersonal and communication skills, both written and verbal.
Strong problem-solving and conflict resolution abilities.
Ability to train and motivate staff in both service and technology adoption.
Skilled at managing guest expectations while maintaining operational efficiency.
Technologically savvy, with the ability to promote and troubleshoot guest-facing systems like kiosks, mobile apps, robots, and omni-chat platforms.
Ability to analyze data and generate reports to monitor performance, identify trends, and recommend improvements.
Additional language proficiency would be advantageous for communicating effectively with customers from diverse linguistic backgrounds.
More Information
Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department: Campus Life
Employee Referral Eligible: Yes
Job requisition ID: 30131
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Job Info:

• Company: National University of Singapore
• Position: Manager (Housing Services, Front Office)
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Manager (Housing Services, Front Office) at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.