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IT Service Delivery Manager at GLOBAL SEARCH PARTNERS PTE. LTD.

Position IT Service Delivery Manager
Posted 26 Mar 2026
Expired 25 Apr 2026
Company GLOBAL SEARCH PARTNERS PTE. LTD.
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from GLOBAL SEARCH PARTNERS PTE. LTD. for the position of IT Service Delivery Manager. If the IT Service Delivery Manager vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at GLOBAL SEARCH PARTNERS PTE. LTD. for the position of IT Service Delivery Manager below matches your qualifications.

The IT Service Delivery Manager is responsible for ensuring the consistent and high-quality delivery of a broad range of IT services to customers, including infrastructure, applications such as SAP, cloud environments, network solutions, and managed security services. This role oversees daily operations, maintains compliance with service level agreements (SLAs), and builds strong customer relationships by pinpointing service challenges and initiating continuous improvement efforts. Key duties include leading regular service reviews, coordinating cross-functional teams, and developing strategic improvement plans and projects within a 6 to 18-month timeframe.

Key Responsibilities
  • Supervise the delivery and performance of various technology services, including IT infrastructure, SAP and other business applications, cloud platforms, networking solutions, and managed security services.
  • Ensure that all customer-facing services consistently fulfill or surpass contractual SLAs.
  • Manage daily operational processes such as incident, problem, and change management to ensure seamless service delivery.
  • Conduct weekly and monthly service reviews with customers, including the presentation of SLA dashboards, ticket resolution statistics, response times, and root cause analysis (RCA) reports.
  • Engage directly with customers to understand operational challenges and areas of concern, document feedback, and identify actionable improvements.
  • Develop, propose, and oversee improvement plans and strategic projects that align with both customer needs and organizational objectives, with a focus on initiatives to be implemented within a 6- to 18-month period.
  • Collaborate with both internal teams and external vendors to resolve service issues and maintain continuous service availability.
  • Maintain thorough documentation of service performance, review outcomes, and ongoing improvement initiatives.
Skills and Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or a related discipline; advanced certifications such as ITIL or PMP are preferred.
  • At least five years of experience in IT service delivery management, overseeing diverse technology environments.
  • Strong understanding of public cloud environments like AWS, Azure.
  • Comprehensive understanding of IT infrastructure, enterprise applications (including SAP), cloud technologies, networking, and managed security services.
  • Demonstrated success in managing SLA-driven environments and achieving operational excellence.
  • Strong analytical abilities to interpret SLA dashboards and performance metrics.
  • Excellent communication and presentation skills suitable for both technical and non-technical audiences.
  • Proven leadership and team coordination capabilities.
  • Customer-focused approach with a proactive attitude toward solving problems and driving continuous improvements.
  • Experience in project planning and execution, especially in environments involving multiple stakeholders.

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Job Info:

  • Company: GLOBAL SEARCH PARTNERS PTE. LTD.
  • Position: IT Service Delivery Manager
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Service Delivery Manager at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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