IT Customer Support

We are seeking two Customer Support Representatives to join our software engineering team, supporting our global network of customers in the broadcast and media industry.

This is a full-time and on-site position, where selected candidates will work five days per week, for eight hours per day. Shifts include weekends and public holidays on a rotational basis, with working hours starting in the early morning and concluding in the mid-afternoon.

What We Offer:

- Comprehensive product training

- Skills development programs

- Opportunities for career progression

- Medical Insurance

- AWS

Key Responsibilities:

- Delivering remote assistance for technical and operational challenges within our proprietary software ecosystem

-Collaborate with our skilled Software Developers and Engineers to elevate the customer experience

-Incident management

-Management of our support chatrooms

-Identifying software faults and analyzing system errors

-Recommending effective solutions to resolve issues efficiently

If youre ready to be part of a dynamic and fast-paced environment, apply today!

Knowledge

Preferably with basic Microsoft SQL knowledge

Experience

1 year or more, relevant experience

OthersAble to work during weekends and Public Holidays on rotational shifts

Information :

• Company : Etere Pte Ltd
• Position : IT Customer Support
• Location : Singapore
• Country : SG