Incident Response Analyst (Command center -data center provider) at PERSOL APAC

Job Description:

Latest job information from PERSOL APAC for the position of Incident Response Analyst (Command center -data center provider). If the Incident Response Analyst (Command center -data center provider) vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at PERSOL APAC for the position of Incident Response Analyst (Command center -data center provider) below matches your qualifications.

As Incident Response Analyst, you will be responsible for real-time monitoring and support of mission-critical data center infrastructure and network operations. This role involves Level1 troubleshooting, incident escalation, and customer service for internal and external stakeholders. The ideal candidate will demonstrate strong technical awareness, clear communication skills.

• Monitor and support UPS, HVAC, generators , and other critical infrastructure systems.
• Provide Tier I support for network and data center operations in a 24/7 environment.
• Respond to and triage incoming calls, emails, and portal tickets.
• Detect and analyze alarms; perform basic fault isolation and escalate as needed.
• Generate and publish incident, maintenance, and advisory notifications.
• Escalate incidents based on severity and impact using predefined protocols.
• Communicate clearly and professionally with global teams, ensuring updates are understood across regions.
• Maintain detailed documentation of incidents and resolutions in near real-time.
• Ensure SLA compliance and customer satisfaction.
• Collaborate with Tier II, Tier III, and management teams for issue resolution.
• Participate in weekly on-call rotation and shift handovers.
• Use tools like ServiceNow for incident tracking, escalation, and reporting.
• Its a 24*7 Rotational shift environment, covering 12 hours shift pattern with 4 days work 3 days off, 3 days work 4 days off including weekends, public holidays.
• Shift timing is fixed from 7am to 7pm only (no night shift)

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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• Associate

• Full-time

• Information Technology

• Telecommunications and IT Services and IT Consulting

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Job Info:

• Company: PERSOL APAC
• Position: Incident Response Analyst (Command center -data center provider)
• Work Location: Singapore
• Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Incident Response Analyst (Command center -data center provider) at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.