Service Management Lead at ADECCO PERSONNEL PTE LTD

Job Description:

Latest job information from ADECCO PERSONNEL PTE LTD for the position of Service Management Lead. If the Service Management Lead vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at ADECCO PERSONNEL PTE LTD for the position of Service Management Lead below matches your qualifications.

Job Summary

A global leader in technology consulting and digital transformation, the client delivers innovative solutions that enhance business performance and resilience. With deep expertise in cloud computing, data analytics, and AI-driven insights, they help organizations modernize systems, improve scalability, and accelerate operational efficiency. Their end-to-end approach to enterprise transformation empowers companies across industries to innovate with confidence and stay competitive in a rapidly evolving digital landscape. Our client is looking for an Application Support Manager responsible for overseeing the end-to-end support and maintenance of business applications. Candidate would have the opportunity to play a key role in effective solutions and problem management while working with cross-functional teams.

Main Responsibilities

1. Operational Management

• Lead and manage day-to-day application support operations, including incident, service request, problem, and change management.
• Monitor service performance against SLAs/OLAs and ensure service continuity and adherence to governance standards.
• Oversee ticket queues, prioritisation, and escalation management to ensure timely resolution.
• Ensure root cause analysis (RCA) is performed for recurring issues and drive long-term fixes.

2. Team Leadership & Capacity Management

• Manage and mentor support analysts, ensuring the team is skilled, motivated, and aligned with service expectations.
• Conduct shift planning, and manage roster to ensure adequate coverage for BAU support.
• Establish onboarding, knowledge transfer, and upskilling plans for new or junior team members.

3. Process & Quality Improvement

• Continuously review and enhance support processes, including incident management workflows, SOPs, and documentation.
• Drive automation opportunities to reduce manual interventions and improve response times.
• Ensure compliance with security, audit, and regulatory requirements.
• Oversee environment health checks and monitoring.

Next Step

If interested, you can click on “Apply here” or write an e-mail to with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Dimple Jain
EA LIcence No.91C2918
Personnel Registration No.  R22107270

Job Info:

• Company: ADECCO PERSONNEL PTE LTD
• Position: Service Management Lead
• Work Location: Singapore
• Country: SG

How to Submit an Application:

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