Executive,Quality Assurance & Operations

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The Quality Assurance & Operations Executive is responsible for supporting testing activities within Digital Operations streams. This role focuses on manual test execution and validation of incident/order flows, aiming to drive a scalable and efficient delivery model.

Key Responsibilities include:

• Supporting regression testing for BAU deployments and hotfix releases
• Monitoring and validating operational flows (e.g., order stuck cases, fulfillment, payment completion)
• Performing sanity checks and assisting in root cause analysis
• Logging and tracking defects using tools such as JIRA or ALM
• Conducting retesting and confirming defect resolution post-fix
• Creating and maintaining test accounts, billing setups, and fulfillment simulations
• Coordinating test data readiness with backend teams
• Providing daily updates on test execution and incident monitoring
• Recommending enhancements to improve testing efficiency and accuracy
• Remaining flexible to adapt responsibilities as required by project and business priorities

Skills for Success:

• Diploma or Degree in Information Technology / Computer Science
• Minimum 2 years of experience in software testing or telecommunications product testing
• Familiarity with test lifecycle processes and structured QA methodologies
• Basic understanding of automation testing or scripting
• Experience with defect management tools such as JIRA or ALM
• Strong written and verbal communication skills for collaboration
• Ability to manage time effectively and handle multiple priorities
• Off-hours support may be required for critical deployments or urgent incidents

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Information :

• Company : Singapore Telecommunications
• Position : Executive,Quality Assurance & Operations
• Location : Singapore
• Country : SG