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L1 Support Engineer at Optimum Solutions Pte Ltd

Position L1 Support Engineer
Posted 07 Jul 2026
Expired 06 Aug 2026
Company Optimum Solutions Pte Ltd
Location Singapore | SG
Job Type Full Time

Job Description:

Latest job information from Optimum Solutions Pte Ltd for the position of L1 Support Engineer. If the L1 Support Engineer vacancy in Singapore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Optimum Solutions Pte Ltd for the position of L1 Support Engineer below matches your qualifications.

Key responsibilities include:

Responsibilities

  • Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
  • Log, track, and manage support tickets through to resolution, ensuring SLAs are met
  • Triage incoming issues, categorised by priority and platform, and escalate complex technical matters to the L2/AMS team as appropriate
  • Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
  • Communicate clearly with end users on issue status, resolution timelines, and workarounds
  • Maintain support documentation, runbooks, and knowledge base articles
  • Support recurring governance and compliance activities across platforms

Qualifications

This L1 Support Engineer will be expected to provide operational support across the following enterprise platforms:

  • Salesforce CRM & Marketing Cloud
  • Workato
  • UiPath RPA
  • Cumulus (Workday)
  • Tableau
  • Slack

Required Skills

  • Prior experience in IT helpdesk, application support, or L1/L2 operations roles
  • Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack
  • Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, or equivalent)
  • Strong communication skills for user-facing support and cross-team coordination
  • Ability to manage multiple platforms and prioritise time-sensitive requests independently

Job Info:

  • Company: Optimum Solutions Pte Ltd
  • Position: L1 Support Engineer
  • Work Location: Singapore
  • Country: SG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information L1 Support Engineer at the office Singapore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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